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The Third Edition of the Definitive Book for Resolving Conflicts at Work
Resolving Conflicts at Work is the updated and completely revised edition of the classic text written for everyone who wants to prevent and resolve conflicts, miscommunications, and misunderstandings. The book contains many practical techniques for revealing how the inevitable disputes and divisions that arise in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth.
Designed to meet the needs of today's turbulent work environments, this third edition presents ten core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. The book contains new chapters on leadership in conflict resolution, transformational conflict coaching, and organizational systems design. This comprehensive text provides a handy guide for business students, managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.
Praise for the Third Edition
"The third edition of Resolving Conflicts at Work provides new and unique insights together with wise guidance that will help resolve conflicts in any workplace."
-Dr. Blenda J. Wilson, board chair, HERS (Higher Education Resource Services)
"Cloke and Goldsmith provide powerful insights, effective strategies, and powerful tools for handling conflicts in today's workplace."
-Lance E. Dublin, CEO, Dublin Consulting
The Third Edition of the Definitive Book for Resolving Conflicts at Work
Resolving Conflicts at Work is the updated and completely revised edition of the classic text written for everyone who wants to prevent and resolve conflicts, miscommunications, and misunderstandings. The book contains many practical techniques for revealing how the inevitable disputes and divisions that arise in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth.
Designed to meet the needs of today's turbulent work environments, this third edition presents ten core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. The book contains new chapters on leadership in conflict resolution, transformational conflict coaching, and organizational systems design. This comprehensive text provides a handy guide for business students, managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.
Praise for the Third Edition
"The third edition of Resolving Conflicts at Work provides new and unique insights together with wise guidance that will help resolve conflicts in any workplace."
-Dr. Blenda J. Wilson, board chair, HERS (Higher Education Resource Services)
"Cloke and Goldsmith provide powerful insights, effective strategies, and powerful tools for handling conflicts in today's workplace."
-Lance E. Dublin, CEO, Dublin Consulting
The Authors
Kenneth Cloke, J.D., L.L.M., Ph.D., is director of the Center for Dispute Resolution and founding president of Mediators Beyond Borders. He is a mediator, arbitrator, consultant, and trainer to individuals, large organizations, and corporations. Cloke is the author of Mediating Dangerously.
Joan Goldsmith, Doctor of Humane Letters, is an internationally recognized lead educator, organizational consultant, mediator, and trainer. Kenneth Cloke and Joan Goldsmith are the authors of Resolving Personal and Organizational Conflicts, The Art of Waking People Up, and The End of Management.
Foreword Conflict: An Opportunity for Leadership By Warren Bennis vii
Acknowledgments xiii
Introduction Ten Strategies for Everyone on the Job xv
Strategy 1 Understand the Culture and Dynamics of Conflict 1
Strategy 2 Listen Empathetically and Responsively 29
Strategy 3 Search Beneath the Surface for Hidden Meanings 63
Strategy 4 Acknowledge and Reframe Emotions 93
Strategy 5 Separate What Matters from What Gets in the Way 131
Strategy 6 Solve Problems Paradoxically and Creatively 169
Strategy 7 Learn from Difficult Behaviors 203
Strategy 8 Lead and Coach for Transformation 241
Strategy 9 Explore Resistance and Negotiate Collaboratively 273
Strategy 10 Mediate and Design Systems for Prevention 301
The Authors 333
Index 335
| Erscheinungsjahr: | 2011 |
|---|---|
| Fachbereich: | Management |
| Genre: | Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| ISBN-13: | 9780470922248 |
| ISBN-10: | 0470922249 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: |
Cloke, Kenneth
Goldsmith, Joan |
| Auflage: | 3rd edition |
| Hersteller: |
Wiley
John Wiley & Sons |
| Maße: | 228 x 151 x 30 mm |
| Von/Mit: | Kenneth Cloke (u. a.) |
| Erscheinungsdatum: | 24.05.2011 |
| Gewicht: | 0,542 kg |
The Authors
Kenneth Cloke, J.D., L.L.M., Ph.D., is director of the Center for Dispute Resolution and founding president of Mediators Beyond Borders. He is a mediator, arbitrator, consultant, and trainer to individuals, large organizations, and corporations. Cloke is the author of Mediating Dangerously.
Joan Goldsmith, Doctor of Humane Letters, is an internationally recognized lead educator, organizational consultant, mediator, and trainer. Kenneth Cloke and Joan Goldsmith are the authors of Resolving Personal and Organizational Conflicts, The Art of Waking People Up, and The End of Management.
Foreword Conflict: An Opportunity for Leadership By Warren Bennis vii
Acknowledgments xiii
Introduction Ten Strategies for Everyone on the Job xv
Strategy 1 Understand the Culture and Dynamics of Conflict 1
Strategy 2 Listen Empathetically and Responsively 29
Strategy 3 Search Beneath the Surface for Hidden Meanings 63
Strategy 4 Acknowledge and Reframe Emotions 93
Strategy 5 Separate What Matters from What Gets in the Way 131
Strategy 6 Solve Problems Paradoxically and Creatively 169
Strategy 7 Learn from Difficult Behaviors 203
Strategy 8 Lead and Coach for Transformation 241
Strategy 9 Explore Resistance and Negotiate Collaboratively 273
Strategy 10 Mediate and Design Systems for Prevention 301
The Authors 333
Index 335
| Erscheinungsjahr: | 2011 |
|---|---|
| Fachbereich: | Management |
| Genre: | Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| ISBN-13: | 9780470922248 |
| ISBN-10: | 0470922249 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: |
Cloke, Kenneth
Goldsmith, Joan |
| Auflage: | 3rd edition |
| Hersteller: |
Wiley
John Wiley & Sons |
| Maße: | 228 x 151 x 30 mm |
| Von/Mit: | Kenneth Cloke (u. a.) |
| Erscheinungsdatum: | 24.05.2011 |
| Gewicht: | 0,542 kg |
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