26,50 €*
Versandkostenfrei per Post / DHL
Aktuell nicht verfügbar
This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top 25 bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies®, a leading international training and consulting firm.
| Medium: | Buch |
|---|---|
| Seiten: | 160 |
| ISBN-13: | 9780688123161 |
| ISBN-10: | 0688123163 |
| Sprache: | Englisch |
| Einband: | Gebunden |
| Autor: |
Blanchard, Ken
Bowles, Sheldon |
| Hersteller: | HarperCollins |
| Maße: | 220 x 146 x 22 mm |
| Von/Mit: | Ken Blanchard (u. a.) |
| Erscheinungsdatum: | 19.05.1993 |
| Gewicht: | 0,254 kg |
Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top 25 bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies®, a leading international training and consulting firm.
| Medium: | Buch |
|---|---|
| Seiten: | 160 |
| ISBN-13: | 9780688123161 |
| ISBN-10: | 0688123163 |
| Sprache: | Englisch |
| Einband: | Gebunden |
| Autor: |
Blanchard, Ken
Bowles, Sheldon |
| Hersteller: | HarperCollins |
| Maße: | 220 x 146 x 22 mm |
| Von/Mit: | Ken Blanchard (u. a.) |
| Erscheinungsdatum: | 19.05.1993 |
| Gewicht: | 0,254 kg |
Ähnliche Produkte
Aktuell nicht verfügbar
Aktuell nicht verfügbar
Lieferzeit 4-7 Werktage
Lieferzeit 1-2 Wochen
Lieferzeit 1-2 Wochen