Alexandros Paraskevas is Professor in Strategic Risk Management and Director of the International Centre for Hospitality and Aviation Resilience Management (ICHARM) at the University of West London. He studies the governance and management of risks/crises in both organizational and tourism destination contexts. A visiting scholar in Austria, Finland, Hong Kong, Mexico, Spain and Taiwan, he has worked with governments and tourism professionals on safety and security issues and on crisis communications strategies. He has led numerous hotel industry projects in the areas of risk, crisis, disaster management and business continuity and authored academic articles and book chapters in these topics.

Faizan Ali is an Associate Professor in the School of Hospitality and Tourism Management, at Muma College of Business, University of South Florida. His research focuses on customer experience and human–computer interaction in services industries. Ali has also authored more than 140 international refereed journal articles and international conference papers. He is the recipient of numerous research awards and is an active member of academic hospitality associations. Currently, he serves on the editorial boards of numerous journals. He also serves as the Associate Editor for the International Journal of Contemporary Hospitality Management and Journal of Hospitality and Tourism Technology, and as Coordinating Editor for the International Journal of Hospitality Management. He also manages a dedicated YouTube Channel 'ResearchBeast' to discuss issues related to research and researchers.