R. DAN REID is Associate Professor Emeritus of Operations Management at the Whittemore School of Business and Economics at the University of New Hampshire. He holds a Ph.D. in Operations Management from The Ohio State University, an M.B.A. from Angelo State University, and a B.A. in Business Management from the University of Maryland. During the past 20 years, he has taught at The Ohio State University, Ohio University, Bowling Green State University, Otterbein College, and the University of New Hampshire. Dr. Reid's research publications have appeared in numerous journals such as the Production and Inventory Management Journal, Mid-American Journal of Business, Cornell Hotel and Restaurant Administration Quarterly, Hospitality Research and Education Journal, Target, and the OM Review. His research interests include manufacturing planning and control systems, quality in services, purchasing, and supply chain management.

NADA R. SANDERS is Distinguished Professor of Supply Chain Management at the D'Amore-McKim School of Business at Northeastern University. She holds a Ph.D. in Operations Management from The Ohio State University, an M.B.A. from The Ohio State University, and a B.S. in Mechanical Engineering. She has taught for more than 25 years at a variety of academic institutions including The Ohio State University, Lehigh University, Texas Christian University, and Wright State University. Dr. Sanders has extensive research experience and has published in numerous journals such as Decisions Sciences, Journal of Operations Management, Production & Operations Management, Journal of Business Logistics, California Management Review, Sloan Management Review, Omega, Interfaces, and Journal of Behavioral Decision Making. She has authored chapters in books and encyclopedias such as the Routledge Companion for Production and Operations Management, Forecasting Principles Handbook, Encyclopedia of Production and Manufacturing Management, and the Encyclopedia of Electrical and Electronics Engineering. Dr. Sanders consults with numerous companies across a range of industries and is frequently called upon as a keynote speaker and expert witness.

1 Introduction to Operations Management 1

2 Operations Strategy and Competitiveness 26

3 Product Design and Process Selection 51

4 Supply Chain Management 92

5 Total Quality Management 141

6 Statistical Quality Control 173

7 Just-in-Time and Lean Systems 219

8 Forecasting 251

9 Capacity Planning and Facility Location 298

10 Facility Layout 336

11 Work System Design 371

Supplement A Spreadsheet Modeling: An Introduction A- 1

Supplement B Introduction to Optimization B- 1

Supplement C Waiting Line Models C- 1

Supplement D Master Scheduling and Rough-Cut Capacity Planning D- 1

12 Inventory Management 408

13 Aggregate Planning 458

14 Resource Planning 492

15 Scheduling 529

16 Project Management 563

Appendix A The Standard Normal Distribution 597

Appendix B p-Chart 599

Answers to Odd Numbered Problems 604

Company Index 630

Subject Index 632