Chapter - 01: Operational risk - Definition and taxonomy; Chapter - 02: Operational risk framework and its implementation; Chapter - 03: The three lines of defence model - Its application to operational risk management; Chapter - 04: Operational risk events; Chapter - 05: Risk and control self-assessments; Chapter - 06: Operational risk assessment of change initiatives; Chapter - 07: Key risk indicators; Chapter - 08: Scenario analysis; Chapter - 09: Operational risk appetite; Chapter - 10: Operational risk reporting; Chapter - 11: Operational risk training and education; Chapter - 12: Risk culture; Chapter - 13: Embedding and maturity assessment; Chapter - 14: Operational resilience; Chapter - 15: Appendix 1 Operational Risk Champion - Role Description; Chapter - 16: Appendix 2 Example operational risk event reporting template; Chapter - 17: Appendix 3 ORA template; Chapter - 18: Appendix 4 Table of 50 key risk indicators;