The late ABRAHAM H. MASLOW is the most widely renowned expert on human behavior and motivation. His books are acknowledged as standards in the psychology literature worldwide. DEBORAH C. STEPHENS, cofounder, The Center for Innovative Leadership, is an author, educator, and management consultant in the areas of customer service, leadership, and organizational development. She is coauthor of One Size Fits One: Building Relationships One Customer and One Employee at a Time and Executive Producer of "Leadership Lessons From the Fast Lane," a monthly Internet broadcast which highlights leaders from organizations and institutions worldwide. GARY HEIL is an educator, business consultant, and expert on leadership, service quality, and change management. Founder of the Center for Innovative Leadership, Hell is a highly regarded speaker and frequent commentator on American and Australian radio and television. In addition, Hell has served on the Board of Examiners for The Malcolm Baldrige Quality Award and is coauthor of Leadership and the Customer Revolution and One Size Fits One: Building Relationships One Customer and One Employee at a Time.

The Attitude of Self-Actualizing People to Duty, Work, Mission.

Additional Notes on Self-Actualization, Work, Duty, Mission.

Self-Actualized Duty.

Different Management Principles at Different Levels in the Hierarchy.

Enlightened Economics and Management.

The Neglect of Individual Differences in Management Policy.

The Balance of the Forces toward Growth and Regression.

Memorandum of the Goals and Directives of Enlightened Management and of Organizational Theory.

Regressive Forces.

Notes on Self-Esteem in the Work Situation.

Management as a Psychological Experiment.

Enlightened Management as a Form of Patriotism.

Relationship between Psychological Health and the Characteristics of Superior Managers, Supervisors, Foremen, etc. (Notes from Likert).

Further Notes on the Relationship between Psychological Health and the Characteristics of Superior Managers (Notes from Likert).

Memorandum on Enlightened Management.

By-Products of Enlightened Management.

Notes on Synergy.

The Synergic Doctrine of Unlimited Amount of Good versus the Antisynergic Doctrine of Unlimited Amount of Good.

Addition to the Notes on Synergy.

Memorandum on Syndrome Dynamics and Holistic, Organismic Thinking.

Notes on the B-Values (the Far Goals; the Ultimate Goals).

Notes on Leadership.

The Superior Person-The "Aggridant" (Biologically Superior and Dominant) Person.

The Very Superior Boss.

Notes on Unstructured Groups at Lake Arrowhead.

Notes on Creativeness.

Addition to the Notes on the Creative Person.

Notes on the Entrepreneur.

Memorandum on the Redefinition of Profit, Taxes, Costs, Money, Economics, etc.

Additions to the Notes on Profits.

Additions to the Notes on Definition of Profits, Costs, etc.

The Good Enlightened Salesman and Customer.

Further Notes on Salesmen and Customers...

Memorandum on Salesmen and Salesmanship.

On Low Grumbles, High Grumbles, and Metagrumbles.

The Theory of Social Improvement; The Theory of the Slow Revolution.

The Necessity for Enlightened Management Policies.

Bibliography.

Index.