Ali Hossaini is former CEO of Cinema Arts Network, a consortium of UK arts venues. Currently he is an Associate of Lord Cultural Resources, Research Fellow in the Department of Informatics, King's College London, Research Fellow in Museum Studies at National Taipei Education University and a Fellow of the Royal Society of Arts. He received his Ph.D. in philosophy of science from the University of Texas at Austin.

Ngaire Blankenberg is internationally recognized for her work planning innovative museums and revitalizing urban spaces. As European Director and Principal Consultant at Lord Cultural Resources, the world's largest museum and cultural professional practice, Ngaire advises museums, the private sector and governments throughout the world on ways to develop their cultural assets for public benefit.

List of Figures and Tables

Preface
Gail Dexter Lord and Barry Lord

Introduction
Ngaire Blankenberg and Ali Hossaini

Section One: A new value proposition for museums in the Digital Age

Chapter 1: Discovering a New Kind of Dialogue
Chris Michaels

Chapter 2: The Omnichannel Museum
Ali Hossaini

Chapter 3: Making It Personal: Putting data at the heart of your museum
Rob Stein

Section Two: Transforming the way we relate to our community

Chapter 4: Social Media and Audience Development
Ngaire Blankenberg
Interview with Alex Espinós and Gloria Castellví: Follow Me, Growing Your Twitter Community

Chapter 5: Analytics
Katie Moffatt
Interview with Mark Pajak: A Head for Numbers

Chapter 6: Museum Learning in the Digital Age
Ngaire Blankenberg

Chapter 7: New Frontiers in the Visitor Experience
Lisa Wright
Interview with Jake Barton: Digital Pen at the Cooper Hewitt Museum
Interview with Jessica Doig: Planning New Technologies

Section Three: Transforming the way we work

Chapter 8: Content for Every Channel
Ali Hossaini

Chapter 9: The pursuit of efficient relevance: An Enterprise Content Management System
Corey Timpson

Chapter 10: Digital Collections Management
Edward Purvis
Interview with Pam Babes: Using Volunteeers for Digitization Projects

Chapter 11: Digital Project Management
Rachel Clements Walker
Interview with Adam Patron: Agile Projects at the Metropolitan Museum of Art
Interview with Eileen Wills: Digital Projects in Museums

Chapter 12: User Experience Design
Marco Mason

Section Four: Resilience and Sustainability

Chapter 13: Digital and Museum Organization
Ngaire Blankenberg

Chapter 14: IT Infrastructure
Ali Hossaini
Interview with Kevin Cunningham: Developing Flexible Infrastructure for the 21st Century Museum

Chapter 15: Digital Revenues
Ngaire Blankenberg and Ali Hossaini

Afterword: Clicks & Bricks
Ali Hossaini

About the Authors

Glossary

Bibliography