Listening: The Forgotten Skill | Taschenbuch

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Cover: 9780471015871 | Listening: The Forgotten Skill | A Self-Teaching Guide | Burley-Allen

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Sprache: Englisch

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Beschreibung

A proven program for turning effective listening into a powerful business tool Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions--millions of dollars' worth of mistakes just because most people don't know how to listen. In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you--professionally, socially, and personally. With her time-tested techniques, you'll learn how to:

Eliminate distractions and improve your concentration on what is being said
Locate key words, phrases, and ideas while listening
Cut through your own listening biases
Interpret body language clues
Ask constructive, nonthreatening questions that elicit real information
Get others to listen to you
Master a whole range of listening skills that you can use on the job and in your personal life

Listening: The Forgotten Skill uses an interactive learning approach with work-sheets, charts, graphs, and self-tests that help you pace and monitor your own progress.

Eliminate distractions and improve your concentration on what is being said
Locate key words, phrases, and ideas while listening
Cut through your own listening biases
Interpret body language clues
Ask constructive, nonthreatening questions that elicit real information
Get others to listen to you
Master a whole range of listening skills that you can use on the job and in your personal life

Listening: The Forgotten Skill uses an interactive learning approach with work-sheets, charts, graphs, and self-tests that help you pace and monitor your own progress.

Über den Autor

MADELYN BURLEY-ALLEN, the founder and president of Dynamics ofHuman Behavior, has conducted over 2,000 seminars on listening andmanagement for organizations around the world. A frequent speakerat state and national conferences, she has consulted for suchcompanies as AT&T, DuPont, IBM, and LeviStrauss. Her work hasbeen covered in numerous magazines and newspapers, includingGlamour and Working Woman, and she has appeared on several nationaltelevision and radio shows. She is the author of three books, including Managing Assertively: How to Improve Your People Skills, also available from Wiley.

Details

Erscheinungsjahr:	1995
Fachbereich:	Management
Genre:	Wirtschaft
Rubrik:	Recht & Wirtschaft
Medium:	Taschenbuch
Seiten:	208
Inhalt:	Kartoniert / Broschiert
ISBN-13:	9780471015871
ISBN-10:	0471015873
Sprache:	Englisch
Einband:	Kartoniert / Broschiert
Autor:	Burley-Allen, Madelyn
Hersteller:	John Wiley & Sons Inc
Maße:	23 x 19 x 1 mm
Von/Mit:	Madelyn Burley-Allen
Erscheinungsdatum:	29.03.1995
Gewicht:	0,34 kg

preigu-id: 101201803

Über den Autor

Details

Erscheinungsjahr:	1995
Fachbereich:	Management
Genre:	Wirtschaft
Rubrik:	Recht & Wirtschaft
Medium:	Taschenbuch
Seiten:	208
Inhalt:	Kartoniert / Broschiert
ISBN-13:	9780471015871
ISBN-10:	0471015873
Sprache:	Englisch
Einband:	Kartoniert / Broschiert
Autor:	Burley-Allen, Madelyn
Hersteller:	John Wiley & Sons Inc
Maße:	23 x 19 x 1 mm
Von/Mit:	Madelyn Burley-Allen
Erscheinungsdatum:	29.03.1995
Gewicht:	0,34 kg