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Provides a linguistic ethnography of institutional texts in a multilingual call center
Explores key issues in the contemporary workplace including conditions of employment, recruitment, standardization practices, global reach and communication, and surveillance
Offers new insights on contemporary debates about resistance, agency, and compliance in globalized workplaces
Examines "the career of a call center script" as it evolves in its transit through an organizational hierarchy
Erscheinungsjahr: | 2018 |
---|---|
Genre: | Allg. & vergl. Sprachwissenschaft |
Rubrik: | Sprachwissenschaft |
Medium: | Buch |
Seiten: | 232 |
Reihe: | Communicating in Professions and Organizations |
Inhalt: |
xv
214 S. 38 s/w Illustr. 214 p. 38 illus. |
ISBN-13: | 9783319933221 |
ISBN-10: | 3319933221 |
Sprache: | Englisch |
Herstellernummer: | 978-3-319-93322-1 |
Ausstattung / Beilage: | HC runder Rücken kaschiert |
Einband: | Gebunden |
Autor: | Woydack, Johanna |
Auflage: | 1st ed. 2019 |
Hersteller: |
Springer International Publishing
Communicating in Professions and Organizations |
Maße: | 216 x 153 x 18 mm |
Von/Mit: | Johanna Woydack |
Erscheinungsdatum: | 11.10.2018 |
Gewicht: | 0,418 kg |
Provides a linguistic ethnography of institutional texts in a multilingual call center
Explores key issues in the contemporary workplace including conditions of employment, recruitment, standardization practices, global reach and communication, and surveillance
Offers new insights on contemporary debates about resistance, agency, and compliance in globalized workplaces
Examines "the career of a call center script" as it evolves in its transit through an organizational hierarchy
Erscheinungsjahr: | 2018 |
---|---|
Genre: | Allg. & vergl. Sprachwissenschaft |
Rubrik: | Sprachwissenschaft |
Medium: | Buch |
Seiten: | 232 |
Reihe: | Communicating in Professions and Organizations |
Inhalt: |
xv
214 S. 38 s/w Illustr. 214 p. 38 illus. |
ISBN-13: | 9783319933221 |
ISBN-10: | 3319933221 |
Sprache: | Englisch |
Herstellernummer: | 978-3-319-93322-1 |
Ausstattung / Beilage: | HC runder Rücken kaschiert |
Einband: | Gebunden |
Autor: | Woydack, Johanna |
Auflage: | 1st ed. 2019 |
Hersteller: |
Springer International Publishing
Communicating in Professions and Organizations |
Maße: | 216 x 153 x 18 mm |
Von/Mit: | Johanna Woydack |
Erscheinungsdatum: | 11.10.2018 |
Gewicht: | 0,418 kg |