Foreword by Jeff Sutherland xvii

Foreword by Kent Beck xx

Preface xxiii

Interchangeable Parts 1

Interchangeable People 2

The Toyodas 3

The Toyota Production System 4

Taiichi Ohno 5

Shigeo Shingo 6

Just-in-Time 7

Lean 11

Lean Manufacturing / Lean Operations 11

Lean Supply Chain 12

Lean Product Development 13

Lean Software Development 17

Try This 17

Principles and Practices 19

Software Development 20

The Seven Principles of Lean Software Development 23

Principle 1: Eliminate Waste 23

Principle 2: Build Quality In 25

Principle 3: Create Knowledge 29

Principle 4: Defer Commitment 32

Principle 5: Deliver Fast 34

Principle 6: Respect People 36

Principle 7: Optimize the Whole 38

Try This 42

Lean Solutions 43

Google 43

From Concept to Cash 46

Delighted Customers 49

Deep Customer Understanding 50

Focus on the Job 51

The Customer-Focused Organization 52

Leadership 52

Complete Teams 57

Custom Development 60

From Projects to Products 60

IT--Business Collaboration 62

Try This 65

Write Less Code 67

Zara 67

Complexity 69

The Seven Wastes 73

Partially Done Work 74

Extra Features 75

Relearning 76

Handoffs 77

Task Switching 78

Delays 80

Defects 81

Mapping the Value Stream 83

Preparation 83

Examples 85

Future Value Stream Maps 92

Try This 92

Deliver Fast 95

PatientKeeper 95

Time: The Universal Currency 98

Queuing Theory 100

Little's Law 100

Variation and Utilization 101

Reducing Cycle Time 103

Try This 114

A System of Management 117

The Boeing 777 117

W. Edwards Deming 120

Why Good Programs Fail 124

Teams 126

What Makes a Team? 126

Expertise 129

Leadership 132

Responsibility-Based Planning and Control 133

The Visual Workspace 136

Self-Directing Work 137

Incentives 141

Performance Evaluations 141

Compensation 143

Try This 147

Creating Knowledge 149

Rally 149

What, Exactly, Is Your Problem? 152

A Scientific Way of Thinking 154

Keeping Track of What You Know 155

Just-in-Time Commitment 159

Set-Based Design 160

Refactoring 164

Problem Solving 168

A Disciplined Approach 169

Kaizen Events 173

Try This 175

Feedback 177

The Polaris Program 177

Release Planning 179

Architecture 182

Iterations 183

Discipline 190

The Five S's 190

Standards 193

Mistake-Proofing 196

Test-Driven Development 198

Configuration Management 201

Continuous Integration 202

Nested Synchronization 203

Try This 204

Synergy 207

Emergency! 207

Open Source 209

Global Networks 210

Outsourcing 214

Contracts 217

The T5 Agreement 217

The PS 2000 Contract 218

Relational Contracts 219

Try This 221

Where Do You Want to Go? 223

A Computer on Wheels 224

A Long-Term Perspective 225

Centered on People 227

What Have We Learned? 229

Six Sigma 229

Theory of Constraints 230

Hypothesis 234

Training 234

Thinking 236

Measurement 237

Roadmap 242

Try This 243

Optimize the Whole 243

Respect People 243

Deliver Fast 244

Defer Commitment 244

Create Knowledge 245

Build Quality In 245

Eliminate Waste 246

Bibliography 247

Index 257