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Cover: 9783330501157 | How to use the EFQM approach to assess business process maturity
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How to use the EFQM approach to assess business process maturity
Developing an assessment method to measure process maturity using the EFQM approach
Taschenbuch von Tobias Spors
Sprache: Englisch

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Beschreibung
An adequate degree of maturity is not only vital to human beings, in order to react on events of the environment. For business processes, maturity is important to ensure a consistent level of good performance and the ability to satisfy stakeholder expectations. The objective of this book is to develop an adequate self-assessment method, which is based on the EFQM approach, to measure process maturity. At first, the theoretical foundations are set. The terms process and maturity are defined and the importance of measuring process maturity is described. The EFQM Excellence model will be explained and compared to classic maturity models. Afterwards, the self-assessment approach for processes is discussed and techniques for gathering process-related information are examined. In the second part, the devised assessment approach is presented in a case study. The study is based on a conducted pilot assessment of the quality surveillance process at the German manufacturing facility of DIEHL Controls. Subsequently, the author discusses the appropriateness of the approach, possible improvements and critical success factors.
An adequate degree of maturity is not only vital to human beings, in order to react on events of the environment. For business processes, maturity is important to ensure a consistent level of good performance and the ability to satisfy stakeholder expectations. The objective of this book is to develop an adequate self-assessment method, which is based on the EFQM approach, to measure process maturity. At first, the theoretical foundations are set. The terms process and maturity are defined and the importance of measuring process maturity is described. The EFQM Excellence model will be explained and compared to classic maturity models. Afterwards, the self-assessment approach for processes is discussed and techniques for gathering process-related information are examined. In the second part, the devised assessment approach is presented in a case study. The study is based on a conducted pilot assessment of the quality surveillance process at the German manufacturing facility of DIEHL Controls. Subsequently, the author discusses the appropriateness of the approach, possible improvements and critical success factors.
Über den Autor
Tobias Spors was born in 1989 in Wernigerode, Germany. After having studied International Business Studies (Hochschule Harz Wernigerode - Harz University of Applied Sciences) and International Management (Anglia Ruskin University Cambridge), he completed a Master¿s programme in Technical Business Administration at TU Clausthal in 2015.
Details
Erscheinungsjahr: 2016
Fachbereich: Management
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Inhalt: 68 S.
ISBN-13: 9783330501157
ISBN-10: 3330501154
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Spors, Tobias
Hersteller: AV Akademikerverlag
Maße: 220 x 150 x 5 mm
Von/Mit: Tobias Spors
Erscheinungsdatum: 18.07.2016
Gewicht: 0,119 kg
Artikel-ID: 103494424
Über den Autor
Tobias Spors was born in 1989 in Wernigerode, Germany. After having studied International Business Studies (Hochschule Harz Wernigerode - Harz University of Applied Sciences) and International Management (Anglia Ruskin University Cambridge), he completed a Master¿s programme in Technical Business Administration at TU Clausthal in 2015.
Details
Erscheinungsjahr: 2016
Fachbereich: Management
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Inhalt: 68 S.
ISBN-13: 9783330501157
ISBN-10: 3330501154
Sprache: Englisch
Ausstattung / Beilage: Paperback
Einband: Kartoniert / Broschiert
Autor: Spors, Tobias
Hersteller: AV Akademikerverlag
Maße: 220 x 150 x 5 mm
Von/Mit: Tobias Spors
Erscheinungsdatum: 18.07.2016
Gewicht: 0,119 kg
Artikel-ID: 103494424
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