J. RICHARD HACKMAN is Cahners-Rabb Professor of Social and Organizational Psychology at Harvard University. He received his Ph.D. in social psychology from the University of Illinois in 1966, and taught at Yale University until 1986. He is coauthor of several books, including Work Redesign (1980).

Preface xiii
The Contributors xxi
Introduction: Work Teams in Organizations: An Orienting Framework 1

PART ONE: TOP MANAGEMENT GROUPS: SETTING ORGANIZATIONAL DIRECTIONS 15

1. Fairfield Coordinating Group 19
Russell A. Eisenstat

2. Corporate Restructuring Team 36
Susan G. Cohen

3. Hilltop Hospital Top Management Group 56
Susan G. Cohen

4. Summary: Top Management Groups 78
Russell A. Eisenstat, Susan G. Cohen

PART TWO: TASK FORCES: ACCOMPLISHING ONE-SHOT PROJECTS 87

5. The Students 89
Connie J. G. Gersick

6. The Bankers 112
Connie J. G. Gersick

7. Credit Analysis Team 126
Mary Lou Davis-Sacks

8. Summary: Task Forces
Connie J. G. Gersick, Mary Lou Davis-Sacks

PART THREE: PROFESSIONAL SUPPORT TEAMS: PROVIDING EXPERT ASSISTANCE 155

9. The Tracking Team 157
Mary Lou Davis-Sacks

10. Fairfield Systems Group 171
Russell A. Eisenstat

11. Airline Maintenance Group 182
Daniel R. Denison

12. Summary: Professional Support Groups 195
Mary Lou Davis-Sacks, Daniel R. Denison, Russell A. Eisenstat

PART FOUR: PERFORMING GROUPS: PLAYING TO AUDIENCES 203

13. Detroit String Quartet 207
Tory Butterworth

14. Children's Theatre Company 225
Stewart D. Friedman

15. University Athletic Teams 250
William A. Kahn

16. New Haven Nighthawks 265
Jack Denfeld Wood

17. Summary: Performing Groups 280
Tory Butterworth, Stewart D. Friedman, William A. Kahn, Jack Denfeld Wood

PART FIVE: HUMAN SERVICE TEAMS: TAKING CARE OF PEOPLE 289

18. Operating Room Nurses 293
Daniel R. Denison, Robert I. Sutton

19. Midwest Federal Correctional Institution 309
Addie L. Perkins, David J. Abramis

20. Mental Health Treatment Teams 330
Robert Bruce Shaw

21. Summary: Human Service Teams 349
Addie L. Perkins, Robert Bruce Shaw, Robert I. Sutton

PART SIX: CUSTOMER SERVICE TEAMS: SELLING PRODUCTS AND SERVICES 359

22. Beer Sales and Delivery Teams 361
Richard Saavedra

23 Flight Attendant Teams 382
Susan G. Cohen, Daniel R. Denison

24. Summary: Customer Service Teams 398
Richard Saavedra, Susan G. Cohen, Daniel R. Denison

PART SEVEN: PRODUCTION TEAMS: TURNING OUT THE PRODUCT 407

25. Compressor Team Start-Up 411
Russell A. Eisenstat

26. Airline Cockpit Crew 427
Robert C. Ginnett

27. Semiconductor Manufacturing Team 449
David J. Abramis

28. Summary: Production Teams 471

Conclusion: Creating More Effective Work Groups in Organizations 479

References 505
Index 509