Zur Startseite gehen
0,00 €*
Cover: 9781637560181 | Do B2B Better | Drive Growth Through Game-Changing Customer Experience
Dekorationsartikel gehören nicht zum Leistungsumfang.
Do B2B Better
Drive Growth Through Game-Changing Customer Experience
Buch von Jim Tincher

26,50 €*

inkl. MwSt.

Versandkostenfrei per Post / DHL

Aktuell nicht verfügbar

Kategorien:
Beschreibung
Customer Experience expert Jim Tincher provides the wisdom and tools to show business-to-business (B2B) organizations how to build and sustain superior customer experience (CX) as a core business activity. Any business leader knows that customer loyalty is the key to a thriving business. But what if your customer is another business? Consistent research shows that most B2B companies lag behind their B2C counterparts in customer experience, primarily because of the increased complexity in serving businesses over individual consumers. Do B2B Better is a call to action for business-to-business (and B2B2C) organizations to improve their customer experience strategy, leveraging a powerful model called the CX Loyalty Flywheel. From interviews with hundreds of CX leaders, Jim Tincher shares stories of how B2B companies have implemented successful CX programs, including Dow, Hagerty, and UKG. Discover what sets top performers apart from the competition and learn how to deliver exceptional experiencesâ¿and bottom-line resultsâ¿for your organization.
Customer Experience expert Jim Tincher provides the wisdom and tools to show business-to-business (B2B) organizations how to build and sustain superior customer experience (CX) as a core business activity. Any business leader knows that customer loyalty is the key to a thriving business. But what if your customer is another business? Consistent research shows that most B2B companies lag behind their B2C counterparts in customer experience, primarily because of the increased complexity in serving businesses over individual consumers. Do B2B Better is a call to action for business-to-business (and B2B2C) organizations to improve their customer experience strategy, leveraging a powerful model called the CX Loyalty Flywheel. From interviews with hundreds of CX leaders, Jim Tincher shares stories of how B2B companies have implemented successful CX programs, including Dow, Hagerty, and UKG. Discover what sets top performers apart from the competition and learn how to deliver exceptional experiencesâ¿and bottom-line resultsâ¿for your organization.
Über den Autor

Jim Tincher sees the world through the eyes of customers. He is a nationally recognized customer experience expert and keynote speaker, and the coauthor of How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer-Focused Change.

Jim developed a passion for customer experience when leading CX programs at Best Buy and UnitedHealth Group. An early advocate for CX, he was the second customer experience professional in the world to be certified by the Customer Experience Professionals Association (CXPA). His customer experience consultancy, Heart of the Customer, delivers next-generation CX best practices that go beyond insights and recommendations to empower and activate organizations to generate customer-driven value and bottom-line growth. Jim serves on the Consumer Insights and Analytics Advisory Board for the University of Minnesota Duluth, and lives in Minneapolis, MN, with his wife, Sue.

Details
Erscheinungsjahr: 2022
Fachbereich: Werbung & Marketing
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Buch
Seiten: 320
ISBN-13: 9781637560181
ISBN-10: 1637560184
Einband: Gebunden
Autor: Tincher, Jim
Hersteller: Wonderwell
Maße: 163 x 240 x 28 mm
Von/Mit: Jim Tincher
Erscheinungsdatum: 17.11.2022
Gewicht: 0,624 kg
preigu-id: 121203281
Über den Autor

Jim Tincher sees the world through the eyes of customers. He is a nationally recognized customer experience expert and keynote speaker, and the coauthor of How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer-Focused Change.

Jim developed a passion for customer experience when leading CX programs at Best Buy and UnitedHealth Group. An early advocate for CX, he was the second customer experience professional in the world to be certified by the Customer Experience Professionals Association (CXPA). His customer experience consultancy, Heart of the Customer, delivers next-generation CX best practices that go beyond insights and recommendations to empower and activate organizations to generate customer-driven value and bottom-line growth. Jim serves on the Consumer Insights and Analytics Advisory Board for the University of Minnesota Duluth, and lives in Minneapolis, MN, with his wife, Sue.

Details
Erscheinungsjahr: 2022
Fachbereich: Werbung & Marketing
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Buch
Seiten: 320
ISBN-13: 9781637560181
ISBN-10: 1637560184
Einband: Gebunden
Autor: Tincher, Jim
Hersteller: Wonderwell
Maße: 163 x 240 x 28 mm
Von/Mit: Jim Tincher
Erscheinungsdatum: 17.11.2022
Gewicht: 0,624 kg
preigu-id: 121203281
Warnhinweis

Ähnliche Produkte

Ähnliche Produkte

Buch
Cover: 9783800625871 | Rechtshandbuch für Unternehmensberater | Andreas Quiring | Buch | 2005
Rechtshandbuch für Unternehmensberater
Eine praxisorientierte Darstellung der typischen Risiken und der zweckmäßigen Strategien zum Risikomanagement mit...
EAN: 9783800625871
Von/Mit: Andreas Quiring

40,00 €*

Lieferzeit 1-2 Wochen

Buch
Cover: 9783540429029 | Customer Relationship Management im Handel | Dieter Ahlert (u. a.)
Customer Relationship Management im Handel
Strategien ¿ Konzepte ¿ Erfahrungen
EAN: 9783540429029
Sprache: Deutsch
Von/Mit: Dieter Ahlert (u. a.)

99,99 €*

Lieferzeit 2-3 Wochen

Taschenbuch
Cover: 9781591846536 | The Fine Print | How Big Companies Use Plain English to Rob You Blind
The Fine Print
How Big Companies Use Plain English to Rob You Blind
EAN: 9781591846536
Sprache: Englisch
Von/Mit: David Cay Johnston

23,25 €*

Lieferzeit 1-2 Wochen

Taschenbuch
Cover: 9781473630130 | Small Data | The Tiny Clues That Uncover Huge Trends | Lindstrom
Small Data
The Tiny Clues That Uncover Huge Trends
EAN: 9781473630130
Sprache: Englisch
Von/Mit: Martin Lindstrom

12,90 €*

Lieferzeit 1-2 Werktage

Buch
Cover: 9783658181185 | Shitstorms, Lügen, Sex | Steinzeitrituale in Gruppen und Hierarchien
Shitstorms, Lügen, Sex
Steinzeitrituale in Gruppen und Hierarchien
EAN: 9783658181185
Sprache: Deutsch
Von/Mit: Gerhard Schwarz

34,99 €*

Lieferzeit 2-3 Wochen

Taschenbuch
Cover: 9783658211660 | Steuerung von Dialogmarketingkampagnen | Benedikt Lindenbeck | Buch
Steuerung von Dialogmarketingkampagnen
EAN: 9783658211660
Sprache: Deutsch
Von/Mit: Benedikt Lindenbeck

59,99 €*

Lieferzeit 4-7 Werktage

Taschenbuch
Cover: 9781484251454 | Using Installed Base Selling to Maximize Revenue | Lambert (u. a.)
Using Installed Base Selling to Maximize Revenue
A Step-by-Step Approach to Achieving Long-Term Profitable Growth
EAN: 9781484251454
Sprache: Englisch
Von/Mit: Paul-André Lambert (u. a.)

37,75 €*

Lieferzeit 4-7 Werktage

Buch
Cover: 9783662623244 | After Sales Service | Zukunftsfähig und prozessorientiert gestalten
After Sales Service
Zukunftsfähig und prozessorientiert gestalten
EAN: 9783662623244
Sprache: Deutsch
Von/Mit: Uwe Dombrowski (u. a.)

84,99 €*

Lieferzeit 2-3 Wochen

Taschenbuch
Cover: 9781800568754 | Becoming a Salesforce Certified Technical Architect | Tameem Bahri
Becoming a Salesforce Certified Technical Architect
Prepare for the review board by practicing example-led architectural strategies and best practices
EAN: 9781800568754
Sprache: Englisch
Von/Mit: Tameem Bahri

112,95 €*

Lieferzeit 4-7 Werktage

Taschenbuch
Cover: 9781803239101 | Salesforce for Beginners - Second Edition | Sharif Shaalan (u. a.)
Salesforce for Beginners - Second Edition
A step-by-step guide to optimize sales and marketing and automate business processes with the Salesforce platform
EAN: 9781803239101
Sprache: Englisch
Von/Mit: Sharif Shaalan (u. a.)

48,15 €*

Lieferzeit 4-7 Werktage

Diese Website verwendet Cookies, um eine bestmögliche Erfahrung bieten zu können. Mehr Informationen ...