Jeremy Swinfen Green MA, MBA, CMC, FIC has spent over 25 years advising organisations about digital technology and "human factors" - how people interact with technology. He has degrees from the University of Oxford and CASS Business School. He has also written Cyber Security: An Introduction for Non-Technical Managers (2015).

Stephen Daniels FMS, FIOR, FBCS, CITP has spent 35 years in digital governance, risk management, security, privacy, resilience and compliance. Whilst consulting to major organisations from BA to NATO, he has also authored over a dozen British and International standards in these disciplines.

Author biographies

Chapter 1. Introducing digital governance

Summary, A digital governance manifesto, The scope of digital governance, The role of the governing body, About this book, References

Chapter 2. Digital governance strategy

Summary,A strategy for digital technology, A pragmatic approach to digital governance, Achieving good governance, Strategic governance principles, Delivering strategic change.

Chapter 3. Managing rapid change in a digital world

Summary,The digital opportunity, The pace of change, Getting started, Getting digitisation right, Projects or programmes? References

Chapter 4. Digitising internal operations

Summary,Understanding digitisation, Making the case for process digitisation, Issues with digitisation, References

Chapter 5. Transforming products and services

Summary,Models of digital transformation, Digitally enhanced products, Digitised products, New business models, Reference

Chapter 6. Digital marketing and sales

Summary, Understanding consumers, Talking to consumers, Governance of marketing assets, Making the sale, Finding the right people, Reference

Chapter 7. Thinking digital in mergers, acquisitions and venturing

Summary,Acquiring services rather than organisations, Assessing the fit, Making it happen, The deal is done, so now what? Reference

Chapter 8. Digital technology in accounting and financial management

Summary,The problem, The opportunity, Getting it right (and wrong), Reference

Chapter 9. Human resources in a digital age

Summary, Recruitment, The "employer brand", Managing workers, Enhancing the human, References

Chapter 10. Assuring digital compliance

Summary, Why care about compliance? Sources of compliance obligations, Becoming compliant, The role of standards, Emerging compliance obligations, Rationalisation of compliance, References

Chapter 11. Information and cyber security

Summary,What is all this fuss about? Cyber risk management, Layered protection: people, process and technology, Protection through people, Protection through process, Protection through technology, Role of the board in security, References

Chapter 12. Delivering digital privacy

Summary,Privacy: an urgent priority, Privacy compliance, Getting it right, Employers' vicarious liability, Embedding privacy and minimising risk, References

Chapter 13. Think digital resilience

Summary, A grandiose name for business continuity? Resilience challenges, Reference

Chapter 14. Emerging digital technologies

Summary,Big Data, Robotic process automation and autonomous systems, Artificial intelligence, Internet of Things, Wearables, 3D printing, Distributed ledgers and blockchain, Virtual reality and augmented reality, Implants and brain-computer interfaces, Is all this just snake oil?

Digital governance glossary

Index