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What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.
| Erscheinungsjahr: | 2000 |
|---|---|
| Genre: | Importe |
| Rubrik: | Ratgeber |
| Thema: | Lebensführung allgemein |
| Medium: | Taschenbuch |
| Inhalt: | Kartoniert / Broschiert |
| ISBN-13: | 9780140277821 |
| ISBN-10: | 014027782X |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: |
Patton, Bruce
Stone, Douglas Heen, Sheila |
| Hersteller: | Penguin Books Ltd |
| Verantwortliche Person für die EU: | Libri GmbH, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de |
| Maße: | 199 x 131 x 22 mm |
| Von/Mit: | Bruce Patton (u. a.) |
| Erscheinungsdatum: | 25.05.2000 |
| Gewicht: | 0,188 kg |
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