Dealing with Difficult People: Fast, Effec...

Dekorationsartikel gehören nicht zum Leistungsumfang.

Sprache: Englisch

15,40 €*

inkl. MwSt.

Versandkostenfrei per Post / DHL

auf Lager, Lieferzeit 1-2 Werktage

Kategorien:

Der Artikel ist nicht in deutscher Sprache verfasst.
Die Sprache der Produktbeschreibung und Details kann in Englisch angegeben sein. Sollten Sie Verständnisprobleme haben, wenden Sie sich gerne an uns.

Beschreibung

Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.

Über den Autor

Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He regularly contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for The Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals. He is based in Surrey, UK.

Inhaltsverzeichnis

Chapter - 01: A short course in human relations; Chapter - 02: The seven classic difficult types; Chapter - 03: Dealing with difficult bosses; Chapter - 04: Dealing with difficult colleagues; Chapter - 05: Dealing with difficult staff; Chapter - 06: Massaging the egotists; Chapter - 07: Handling aggressive people; Chapter - 08: Deaing with laziness; Chapter - 09: Beating the bullies at their own game; Chapter - 10: Moaners, groaners and critics; Chapter - 11: Perfectionists can be a pain; Chapter - 12: Manipulating the manipulators; Chapter - 13: Morale, attitude and how was it for you; Chapter - 14: Fault-finders and nit-pickers; Chapter - 15: Gossip - A bush fire you can do without; Chapter - 16: The customer is always right - really?; Chapter - 17: Complaints: we love them; Chapter - 18: e-difficut@yourplace; Chapter - 19: Social networking; Chapter - 20: If things don't change they'll stay the same; Chapter - 21: A fast-track guide to conflict and how to handle it; Chapter - 22: And, finally, finally.

Erscheinungsjahr:	2022
Fachbereich:	Management
Genre:	Wirtschaft
Rubrik:	Recht & Wirtschaft
Medium:	Taschenbuch
Reihe:	Creating Success
ISBN-13:	9781398606159
ISBN-10:	1398606154
Sprache:	Englisch
Einband:	Kartoniert / Broschiert
Autor:	Lilley, Roy
Auflage:	5. Auflage 2000
Hersteller:	Kogan Page
Maße:	212 x 135 x 14 mm
Von/Mit:	Roy Lilley
Erscheinungsdatum:	26.07.2022
Gewicht:	0,26 kg

Ähnliche Produkte