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Clash of the Generations explores this new and increasingly common workplace phenomenon, and provides strategies to help managers navigate this ever more complex maze. Traditionally, older workers would retire and make room for the next generation; instead, Baby Boomers are now prolonging their time in the workplace, yet the successive generations are still coming in. Senior leaders are now left to manage a blended workplace comprised of up to four generations--each with their own ideas of work ethic, work/life balance, long-term career goals, and much more. Management is challenging at the best of times, but the new prevalence of generation gaps--sometimes even layered--add an entirely new dimension to an already complex responsibility. This book presents case studies and interviews with representatives of companies with age-diverse workforces, detailing innovative strategies for smoothing out the bumps and helping everyone work together.
Managers have long wished that their positions came with an instruction manual, and this book delivers with a host of effective inter-generational management strategies illustrated by real-world companies.
* Manage the multi-generation workplace more effectively
* Navigate the generational culture clash
* Adopt proven strategies for helping everyone get along
* Promote a more positive culture amidst clashing expectations
Every generation in the workplace has value, each has their own strengths, their own weaknesses, and their own unique talents. Each is indispensable, and when they come together as a synergistic force, they can be unstoppable. Effective management means bringing out the best in your workforce, and the strategies presented in Clash of the Generations help you streamline your varied workforce into a team more valuable than the sum of its parts.
Clash of the Generations explores this new and increasingly common workplace phenomenon, and provides strategies to help managers navigate this ever more complex maze. Traditionally, older workers would retire and make room for the next generation; instead, Baby Boomers are now prolonging their time in the workplace, yet the successive generations are still coming in. Senior leaders are now left to manage a blended workplace comprised of up to four generations--each with their own ideas of work ethic, work/life balance, long-term career goals, and much more. Management is challenging at the best of times, but the new prevalence of generation gaps--sometimes even layered--add an entirely new dimension to an already complex responsibility. This book presents case studies and interviews with representatives of companies with age-diverse workforces, detailing innovative strategies for smoothing out the bumps and helping everyone work together.
Managers have long wished that their positions came with an instruction manual, and this book delivers with a host of effective inter-generational management strategies illustrated by real-world companies.
* Manage the multi-generation workplace more effectively
* Navigate the generational culture clash
* Adopt proven strategies for helping everyone get along
* Promote a more positive culture amidst clashing expectations
Every generation in the workplace has value, each has their own strengths, their own weaknesses, and their own unique talents. Each is indispensable, and when they come together as a synergistic force, they can be unstoppable. Effective management means bringing out the best in your workforce, and the strategies presented in Clash of the Generations help you streamline your varied workforce into a team more valuable than the sum of its parts.
VALERIE M. GRUBB is founder of the consulting firm Val Grubb & Associates Ltd. She is an innovative, visionary operations leader with an exceptional ability to zero in on the systems, processes, and human capital issues hampering a company's success. During her career, she served as vice president of strategic operations and initiatives at NBC Universal and played a key role in creating both Oxygen Media and IAC. She is the author of Planes, Canes, and Automobiles: Connecting with Your Aging Parents through Travel.
Preface xiii
Acknowledgments xv
Chapter 1 The New Workplace Reality 1
The Changing Nature of Leadership 4
The Changing Role of the Manager 5
The Changing Role of HR 8
The Changing Role of the Employee 10
Building on These Changes 11
Notes 12
Chapter 2 Defining the Generations 13
What the Experts Say 15
The Big Three-and a Newcomer 16
Generational Characteristics 21
The More Things Change 21
Notes 23
Chapter 3 Fostering a Culture of Inclusion 25
The Business Case for Diversity 28
The Role of Company Culture 29
Overcoming a Negative Culture 32
Creating an Age-Diverse Culture 33
Notes 37
Chapter 4 Setting the Stage for Great Performance 39
Goal Setting 42
Evaluating Employee Performance 46
You Get What You Reward 52
Senior Leadership versus Peer-to-Peer Recognition 53
The Basics of Recognition 55
Intrinsic Motivators 56
Career and Development Recognition 57
Notes 60
Chapter 5 Being an Inclusive Manager 61
The Benefits of Inclusion 63
Breaking Bad Habits 64
False Thinking of New Managers 65
Lead by Example 65
Don't Emulate Bad Managers 66
Promoting Respect 66
Innovation at Both Ends of the Spectrum 68
Managing Workers Older Than You 69
The Consequences of Not Being Inclusive 70
Notes 71
Chapter 6 Promoting Growth Opportunities 73
The Power of Effective Delegation 76
Empower Your Employees 79
Accommodating Different Learning Styles 80
Experiential Training 82
Establish a Mentoring Program 84
Notes 84
Chapter 7 Managing Differences in Work Ethic 87
Defining Work Ethic 90
The Importance of Mission to Millennials 92
Connecting Company Mission to Social Goals 93
What Managers Can Do 94
What Companies Can Do 96
Notes 97
Chapter 8 Managing Different Work-Life Balance Expectations 99
The Birth of Work-Life Balance 101
Work-Life Blending versus Balancing 102
Performance versus Face Time 103
Managing Flexibility 105
Managing Virtual Teams 107
Notes 109
Chapter 9 Managing Differences in Career Development Planning 111
Expectations of Career Development by Generation 113
Using Career Development for Succession Planning at All Levels 116
Five Easy Steps to Creating a Career Plan 117
Creating a Company-Wide Development Program Specific to Leadership 119
Creating Your Own Career Development Plan 122
Notes 124
Chapter 10 Generational Give and Take 125
Communication Is Key 127
The How and When of Communication 128
Appreciating the Contributions of Youth 131
Valuing the Wisdom of Age 132
Promoting Positive Interactions 133
The Challenge of the Young Leading the Wise 135
Notes 136
Chapter 11 You as the Motivating Force 137
Expectations of Today's Manager 139
Focusing on You 141
Finding a Mentor 143
Moving from Tactical Doer to Strategic Thinker 145
Notes 147
Appendix A Case Study - Chegg 149
Background 149
Benefits 150
Company Culture 150
Physical Work Environment 151
Recruiting 152
Summary 153
Appendix B Case Study - Consultants: Leadership Development Services LLC and RGP 155
Interviewees 155
Leadership 156
Flexibility 158
Work Ethic and Style 158
Benefits 159
Appendix c Case Study - Electronic Arts 161
Background 161
Company Culture 162
Career Development 163
Recruiting 165
Summary 165
Appendix d Case Study - Hy-Ko Products 167
Background 167
Benefits and Recruitment 168
Career Development 169
Summary 170
Appendix E Case Study - TECT Corporation 171
Background 171
Recruitment 172
Company Culture 172
Career Development 173
Summary 175
Appendix F Case Study - The Andersons 177
Background 177
Company Culture 178
Physical Work Environment 179
Career Development 180
Benefits 181
Summary 181
About the Author 183
Index 185
| Erscheinungsjahr: | 2016 |
|---|---|
| Fachbereich: | Management |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Buch |
| Inhalt: | 208 S. |
| ISBN-13: | 9781119212348 |
| ISBN-10: | 1119212340 |
| Sprache: | Englisch |
| Einband: | Gebunden |
| Autor: | Grubb, Valerie M |
| Hersteller: |
Wiley
John Wiley & Sons |
| Verantwortliche Person für die EU: | Wiley-VCH GmbH, Boschstr. 12, D-69469 Weinheim, product-safety@wiley.com |
| Maße: | 236 x 159 x 25 mm |
| Von/Mit: | Valerie M Grubb |
| Erscheinungsdatum: | 31.10.2016 |
| Gewicht: | 0,382 kg |
VALERIE M. GRUBB is founder of the consulting firm Val Grubb & Associates Ltd. She is an innovative, visionary operations leader with an exceptional ability to zero in on the systems, processes, and human capital issues hampering a company's success. During her career, she served as vice president of strategic operations and initiatives at NBC Universal and played a key role in creating both Oxygen Media and IAC. She is the author of Planes, Canes, and Automobiles: Connecting with Your Aging Parents through Travel.
Preface xiii
Acknowledgments xv
Chapter 1 The New Workplace Reality 1
The Changing Nature of Leadership 4
The Changing Role of the Manager 5
The Changing Role of HR 8
The Changing Role of the Employee 10
Building on These Changes 11
Notes 12
Chapter 2 Defining the Generations 13
What the Experts Say 15
The Big Three-and a Newcomer 16
Generational Characteristics 21
The More Things Change 21
Notes 23
Chapter 3 Fostering a Culture of Inclusion 25
The Business Case for Diversity 28
The Role of Company Culture 29
Overcoming a Negative Culture 32
Creating an Age-Diverse Culture 33
Notes 37
Chapter 4 Setting the Stage for Great Performance 39
Goal Setting 42
Evaluating Employee Performance 46
You Get What You Reward 52
Senior Leadership versus Peer-to-Peer Recognition 53
The Basics of Recognition 55
Intrinsic Motivators 56
Career and Development Recognition 57
Notes 60
Chapter 5 Being an Inclusive Manager 61
The Benefits of Inclusion 63
Breaking Bad Habits 64
False Thinking of New Managers 65
Lead by Example 65
Don't Emulate Bad Managers 66
Promoting Respect 66
Innovation at Both Ends of the Spectrum 68
Managing Workers Older Than You 69
The Consequences of Not Being Inclusive 70
Notes 71
Chapter 6 Promoting Growth Opportunities 73
The Power of Effective Delegation 76
Empower Your Employees 79
Accommodating Different Learning Styles 80
Experiential Training 82
Establish a Mentoring Program 84
Notes 84
Chapter 7 Managing Differences in Work Ethic 87
Defining Work Ethic 90
The Importance of Mission to Millennials 92
Connecting Company Mission to Social Goals 93
What Managers Can Do 94
What Companies Can Do 96
Notes 97
Chapter 8 Managing Different Work-Life Balance Expectations 99
The Birth of Work-Life Balance 101
Work-Life Blending versus Balancing 102
Performance versus Face Time 103
Managing Flexibility 105
Managing Virtual Teams 107
Notes 109
Chapter 9 Managing Differences in Career Development Planning 111
Expectations of Career Development by Generation 113
Using Career Development for Succession Planning at All Levels 116
Five Easy Steps to Creating a Career Plan 117
Creating a Company-Wide Development Program Specific to Leadership 119
Creating Your Own Career Development Plan 122
Notes 124
Chapter 10 Generational Give and Take 125
Communication Is Key 127
The How and When of Communication 128
Appreciating the Contributions of Youth 131
Valuing the Wisdom of Age 132
Promoting Positive Interactions 133
The Challenge of the Young Leading the Wise 135
Notes 136
Chapter 11 You as the Motivating Force 137
Expectations of Today's Manager 139
Focusing on You 141
Finding a Mentor 143
Moving from Tactical Doer to Strategic Thinker 145
Notes 147
Appendix A Case Study - Chegg 149
Background 149
Benefits 150
Company Culture 150
Physical Work Environment 151
Recruiting 152
Summary 153
Appendix B Case Study - Consultants: Leadership Development Services LLC and RGP 155
Interviewees 155
Leadership 156
Flexibility 158
Work Ethic and Style 158
Benefits 159
Appendix c Case Study - Electronic Arts 161
Background 161
Company Culture 162
Career Development 163
Recruiting 165
Summary 165
Appendix d Case Study - Hy-Ko Products 167
Background 167
Benefits and Recruitment 168
Career Development 169
Summary 170
Appendix E Case Study - TECT Corporation 171
Background 171
Recruitment 172
Company Culture 172
Career Development 173
Summary 175
Appendix F Case Study - The Andersons 177
Background 177
Company Culture 178
Physical Work Environment 179
Career Development 180
Benefits 181
Summary 181
About the Author 183
Index 185
| Erscheinungsjahr: | 2016 |
|---|---|
| Fachbereich: | Management |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Buch |
| Inhalt: | 208 S. |
| ISBN-13: | 9781119212348 |
| ISBN-10: | 1119212340 |
| Sprache: | Englisch |
| Einband: | Gebunden |
| Autor: | Grubb, Valerie M |
| Hersteller: |
Wiley
John Wiley & Sons |
| Verantwortliche Person für die EU: | Wiley-VCH GmbH, Boschstr. 12, D-69469 Weinheim, product-safety@wiley.com |
| Maße: | 236 x 159 x 25 mm |
| Von/Mit: | Valerie M Grubb |
| Erscheinungsdatum: | 31.10.2016 |
| Gewicht: | 0,382 kg |