Challenges many of the myths around change management with evidence from the data

Foreword by Peter Cheese, Chief Executive, CIPD
Acknowledgements01 Changing how we changeOur research: capturing the experiences of 750,000 travellers
Moving beyond myths
Defining high performance
A map and predictable pathways for change
The change imperative

Full-colour mapsMap 1 Change map showing the different regions of change
Map 2 Map of the nine 'capital cities' regions02 Understanding change through maps
The research: distilling the wisdom of 750,000 travellers
Performance outcomes: business performance and benefits realization
Turbulence: taking into account the conditions under which change takes place
The 10 managerial drivers of change
Benchmarking: showing what actions are needed
Looking deeper: what truly drives performance?
From data to maps: visualizing the complex interactions of different variables
Common pathways: getting from one region to another
Mastering the nine dynamics of change
Summary for Chapter 2: key insights03 High Performance: Reaching the highest levels of performance
Getting to High Performance
High Performance insights
The challenges of High Performance
Pushing the Limits
Achieved with Loss of Heart
Cruising, a capital city
Common pathways exiting Cruising
Getting to the top - and staying there
Summary for Chapter 3: key insights04 Off Track: When everything falls apartOff Track dynamics and misconceptions
Different ways to spiral downward
Case for Action, a capital city - where the seeds of hope can be found
Nurturing the seeds of hope and renewal
Leadership - the key for action
Common pathways exiting Case for Action
Tackling deeper-seated issues
Summary for Chapter 4: key insights05 Unsustainable: When change is at the crossroads
Unsustainable insights
When change is unsustainable
Just Get On with It
The right way to rightsize
Saying 'goodbye' and 'hello'
Unlocking the passion for change
Leading by example
Common pathways exiting Just Get On with it
The importance of emotions
Summary for Chapter 5: key insights06 Struggling under Pressure: When teams falter
Struggling under Pressure insights
The characteristics and dynamics of Struggling under Pressure
Lessons from Mount Everest
Organizational disconnects
How to increase accountability
How to build strong teams
The importance of good governance
Common pathways exiting Struggling under Pressure
Towards the On Track zone
Summary for Chapter 6: key insights07 On Track: Win the war for resources and move out of the middle ground
On Track insights
Five core dynamics and five capital cities
Yes, but: change without the necessary resources
Three keys to better resource management
Common pathways exiting Yes, but
Beyond resource limitations
Summary for Chapter 7: key insights08 In the Dark: Mobilize around the vision
In the Dark insights
In the Dark - like 'herding cats'
Moving into the light
Understanding what drives vision and direction
Communicating effectively
Building strong communities
Common pathways exiting In the Dark
Embracing the big picture
Summary for Chapter 8: key insights09 Sleepy in Success: Get back in the game
Sleepy in Success insights
Characteristics of Sleepy in Success
Getting the right leaders in the right roles working in the right direction
Recruiting the right leaders for difficult situations
The role of the team leader in managing 'damage'
The importance of trust in team leadership
Employee engagement and organizational change
Team leaders and accountability
Recognizing and rewarding team members
Seeing situations clearly
Common pathways exiting Sleepy in Success
Moving away from complacency
Summary for Chapter 9: key insights10 Building Momentum: When good is not good enough to jump to the next level
Building Momentum insights
Building momentum for change
How business leadership mobilized commitment to change
The vital role of business leadership in change initiatives
Building business leadership capability
The drivers of trust at each level of leadership
The leadership trust grid
Unlocking the trust dynamic in Building Momentum
Common pathways exiting Building Momentum
The trust grid and organizational flexibility
Summary for Chapter 10: key insights11 On the Run: Keep it together when the goal is rapid growth
On the Run insights
On the Run - a lot of change at a fast pace
Two organizations, two trajectories
The different types and key drivers of change
Managing change at a fast pace
Knowing where and when to take action
Supporting and sustaining high levels of growth
Common pathways exiting On the Run
Building organizational agility
Summary for Chapter 11: key insights12 Vision for the Future: Changing the way we change
Towards the agile organization
Change leaders at all levels
Building the capacity to continually change
Towards a new eraReferences
Index