FOREWORD BY GARY NAMIE, PH.D. vii

ACKNOWLEDGMENTS xi

INTRODUCTION: Intimidated No More—You Can Do It 1

CHAPTER 1 Are You a Bully Magnet? 9

CHAPTER 2 You Can Run, but You Can't Hide: Bullies Don't Go Away on Their Own 21

CHAPTER 3 Doormats Can Change: Here's What It Takes 25

CHAPTER 4 Wounded Rhinos, Shape-Shifters, Character Assassins, and Other Bullies 32

CHAPTER 5 It's Your Choice: To Confront or Not to Confront 47

CHAPTER 6 Put on Your Game Face: Don't Play by the Bully's Rules 60

CHAPTER 7 The Eight Most Common Bully Traps and How to Avoid Them 69

CHAPTER 8 How to Overcome the Bully's Favorite Weapon—an Outpost in Your Mind 84

CHAPTER 9 Countering Bully Tactics and Bully Speak 92

CHAPTER 10 Turn the Tables on a Bully with One Easy Move 103

CHAPTER 11 Create the You Who Won't Knuckle Under 108

CHAPTER 12 How to Silence the Angry, Aggressive Jerk 117

CHAPTER 13 How to Handle a Scorched-Earth Fighter 124

CHAPTER 14 Defusing the Silent Grenade 131

CHAPTER 15 Seeing Through the Shape-Shifting Mr. Hyde 135

CHAPTER 16 Pierce the Facade; Topple the Narcissist 142

CHAPTER 17 Take Down the Rhino Before It Charges 148

CHAPTER 18 Undoing a Character Assassin's Wounds to Your Reputation 152

CHAPTER 19 The Newest Character Assassin: The Cyberbully 156

CHAPTER 20 How to Survive the Bully Boss 164

CHAPTER 21 Handling the Bully Employee Without Getting Burned 173

CHAPTER 22 Nine Essential Strategies for Creating Your Game Plan 182

CHAPTER 23 The Right Way to Ask Managers and Others for What You Need 189

CHAPTER 24 Anger, the Bully, and You 197

CHAPTER 25 What Every Leader Should Know About Bullying 202

CHAPTER 26 What Human Resources Can and Should Do 209

CHAPTER 27 Bullying Isn't Illegal—or Is It? 216

CHAPTER 28 The Times Are Changing: Have You? 224

INDEX 237

ABOUT THE AUTHOR 244