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An engaging introduction to the study of spoken interaction, this book provides a thorough grounding in the theory and methodology of conversation analysis. It covers data collection, techniques for analysis and practical applications, and guides students through foundational and new research findings on everyday conversations and talk in institutional contexts, from media, business, and education to healthcare and law.
Now thoroughly updated to showcase contemporary developments in the field, this second edition includes:
· New chapters on interaction in psychotherapy, educational settings and language learning and teaching
· Expanded coverage of doctor-patient communications, customer service and business meetings workplace interviews and online interactions, including social media, video gaming and livestreams
· A wider variety of research on other languages, including French, German, Italian, Finnish, Swedish, Arabic, Korean, Chinese and Japanese
· Multimodal analyses of interaction, focusing on the integration of embodied action and talk
Complete with student activities, recommended reading sections and a companion website featuring slides, quiz questions, and links to further transcripts, this book is an essential guide for doing conversation analysis and offers fresh insight into how we understand talk.
Now thoroughly updated to showcase contemporary developments in the field, this second edition includes:
· New chapters on interaction in psychotherapy, educational settings and language learning and teaching
· Expanded coverage of doctor-patient communications, customer service and business meetings workplace interviews and online interactions, including social media, video gaming and livestreams
· A wider variety of research on other languages, including French, German, Italian, Finnish, Swedish, Arabic, Korean, Chinese and Japanese
· Multimodal analyses of interaction, focusing on the integration of embodied action and talk
Complete with student activities, recommended reading sections and a companion website featuring slides, quiz questions, and links to further transcripts, this book is an essential guide for doing conversation analysis and offers fresh insight into how we understand talk.
An engaging introduction to the study of spoken interaction, this book provides a thorough grounding in the theory and methodology of conversation analysis. It covers data collection, techniques for analysis and practical applications, and guides students through foundational and new research findings on everyday conversations and talk in institutional contexts, from media, business, and education to healthcare and law.
Now thoroughly updated to showcase contemporary developments in the field, this second edition includes:
· New chapters on interaction in psychotherapy, educational settings and language learning and teaching
· Expanded coverage of doctor-patient communications, customer service and business meetings workplace interviews and online interactions, including social media, video gaming and livestreams
· A wider variety of research on other languages, including French, German, Italian, Finnish, Swedish, Arabic, Korean, Chinese and Japanese
· Multimodal analyses of interaction, focusing on the integration of embodied action and talk
Complete with student activities, recommended reading sections and a companion website featuring slides, quiz questions, and links to further transcripts, this book is an essential guide for doing conversation analysis and offers fresh insight into how we understand talk.
Now thoroughly updated to showcase contemporary developments in the field, this second edition includes:
· New chapters on interaction in psychotherapy, educational settings and language learning and teaching
· Expanded coverage of doctor-patient communications, customer service and business meetings workplace interviews and online interactions, including social media, video gaming and livestreams
· A wider variety of research on other languages, including French, German, Italian, Finnish, Swedish, Arabic, Korean, Chinese and Japanese
· Multimodal analyses of interaction, focusing on the integration of embodied action and talk
Complete with student activities, recommended reading sections and a companion website featuring slides, quiz questions, and links to further transcripts, this book is an essential guide for doing conversation analysis and offers fresh insight into how we understand talk.
Über den Autor
Angela Cora Garcia is Professor of Natural and Applied Sciences at Bentley University, USA. She has published conversation analytic studies of mediation, emergency phone calls, computer-mediated interaction, aviation and talk in political settings, and is the author of How Mediation Works: Resolving Conflict Through Talk (2019).
Zusammenfassung
A Companion Website to facilitate further study, with teaching slides, audio lectures and links to publicly available data and transcripts
Inhaltsverzeichnis
Part I: Theory, Method and Data for Conversation Analysis
1. Introduction to the Study of Conversation Analysis
2. Understanding Ethnomethodology
3. Understanding and Doing Conversation Analysis: Methodological Approach
4. Preparing the Data: Transcription Practices
Part II: How Talk Works: The Social Organization of Human Action
5. The Turn-Taking System
6. Adjacency Pairs, Preference Organization, and Assessments
7. Sequential Organization: Interrogative Series, Insertion Sequences, and Pre-Sequences
8. Openings
9. Closings
10. Error Avoidance and Repair
11. Creating Topical Coherence
12. Referring to Persons: Membership Categorization and Identity Work
Part III: Technologically Mediated Interaction: Work Done Through and with Technology
13. Routine Service Calls: Emergency Calls to the Police
14. Problematic Emergency Service Calls
15. Mobile Phones, Computer-Mediated and Online Interaction
Part IV: Talk in Medical Settings
16. Doctor/Patient Communication
17. Counselling and Psychotherapy
Part V: Education and Foreign Language Learning
18. Interaction in Educational Settings
19. Teaching and Learning Languages and Second Languages
Part VI: Talk in Legal Settings
20.Trials and Other Public Legal Proceedings
21. Behind the Scenes Legal Procedures: Doing Interrogations, Traffic Stops and Other Police Work
22. Talk in Mediation Sessions
Part VII: Talk in Broadcast and Online Media
23. Television News Interviews and Online News Media
24. Call-in Radio Talk Shows, Blogs, Livestreams, and Podcasts
Part VIII: Talk in Business Settings
25. Doing Customer Service, Client Contacts and Sales
26. Talk in Business Contexts: Meetings
27. Talk in Business Contexts: Interviews
28. Conclusions
References
Index
1. Introduction to the Study of Conversation Analysis
2. Understanding Ethnomethodology
3. Understanding and Doing Conversation Analysis: Methodological Approach
4. Preparing the Data: Transcription Practices
Part II: How Talk Works: The Social Organization of Human Action
5. The Turn-Taking System
6. Adjacency Pairs, Preference Organization, and Assessments
7. Sequential Organization: Interrogative Series, Insertion Sequences, and Pre-Sequences
8. Openings
9. Closings
10. Error Avoidance and Repair
11. Creating Topical Coherence
12. Referring to Persons: Membership Categorization and Identity Work
Part III: Technologically Mediated Interaction: Work Done Through and with Technology
13. Routine Service Calls: Emergency Calls to the Police
14. Problematic Emergency Service Calls
15. Mobile Phones, Computer-Mediated and Online Interaction
Part IV: Talk in Medical Settings
16. Doctor/Patient Communication
17. Counselling and Psychotherapy
Part V: Education and Foreign Language Learning
18. Interaction in Educational Settings
19. Teaching and Learning Languages and Second Languages
Part VI: Talk in Legal Settings
20.Trials and Other Public Legal Proceedings
21. Behind the Scenes Legal Procedures: Doing Interrogations, Traffic Stops and Other Police Work
22. Talk in Mediation Sessions
Part VII: Talk in Broadcast and Online Media
23. Television News Interviews and Online News Media
24. Call-in Radio Talk Shows, Blogs, Livestreams, and Podcasts
Part VIII: Talk in Business Settings
25. Doing Customer Service, Client Contacts and Sales
26. Talk in Business Contexts: Meetings
27. Talk in Business Contexts: Interviews
28. Conclusions
References
Index
Details
| Erscheinungsjahr: | 2023 |
|---|---|
| Genre: | Allg. & vergl. Sprachwissenschaft |
| Rubrik: | Sprachwissenschaft |
| Medium: | Taschenbuch |
| Inhalt: | Kartoniert / Broschiert |
| ISBN-13: | 9781350199927 |
| ISBN-10: | 1350199923 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Garcia, Angela Cora |
| Auflage: | 2nd edition |
| Hersteller: | Bloomsbury Academic |
| Maße: | 244 x 191 x 25 mm |
| Von/Mit: | Angela Cora Garcia |
| Erscheinungsdatum: | 18.05.2023 |
| Gewicht: | 0,839 kg |
Über den Autor
Angela Cora Garcia is Professor of Natural and Applied Sciences at Bentley University, USA. She has published conversation analytic studies of mediation, emergency phone calls, computer-mediated interaction, aviation and talk in political settings, and is the author of How Mediation Works: Resolving Conflict Through Talk (2019).
Zusammenfassung
A Companion Website to facilitate further study, with teaching slides, audio lectures and links to publicly available data and transcripts
Inhaltsverzeichnis
Part I: Theory, Method and Data for Conversation Analysis
1. Introduction to the Study of Conversation Analysis
2. Understanding Ethnomethodology
3. Understanding and Doing Conversation Analysis: Methodological Approach
4. Preparing the Data: Transcription Practices
Part II: How Talk Works: The Social Organization of Human Action
5. The Turn-Taking System
6. Adjacency Pairs, Preference Organization, and Assessments
7. Sequential Organization: Interrogative Series, Insertion Sequences, and Pre-Sequences
8. Openings
9. Closings
10. Error Avoidance and Repair
11. Creating Topical Coherence
12. Referring to Persons: Membership Categorization and Identity Work
Part III: Technologically Mediated Interaction: Work Done Through and with Technology
13. Routine Service Calls: Emergency Calls to the Police
14. Problematic Emergency Service Calls
15. Mobile Phones, Computer-Mediated and Online Interaction
Part IV: Talk in Medical Settings
16. Doctor/Patient Communication
17. Counselling and Psychotherapy
Part V: Education and Foreign Language Learning
18. Interaction in Educational Settings
19. Teaching and Learning Languages and Second Languages
Part VI: Talk in Legal Settings
20.Trials and Other Public Legal Proceedings
21. Behind the Scenes Legal Procedures: Doing Interrogations, Traffic Stops and Other Police Work
22. Talk in Mediation Sessions
Part VII: Talk in Broadcast and Online Media
23. Television News Interviews and Online News Media
24. Call-in Radio Talk Shows, Blogs, Livestreams, and Podcasts
Part VIII: Talk in Business Settings
25. Doing Customer Service, Client Contacts and Sales
26. Talk in Business Contexts: Meetings
27. Talk in Business Contexts: Interviews
28. Conclusions
References
Index
1. Introduction to the Study of Conversation Analysis
2. Understanding Ethnomethodology
3. Understanding and Doing Conversation Analysis: Methodological Approach
4. Preparing the Data: Transcription Practices
Part II: How Talk Works: The Social Organization of Human Action
5. The Turn-Taking System
6. Adjacency Pairs, Preference Organization, and Assessments
7. Sequential Organization: Interrogative Series, Insertion Sequences, and Pre-Sequences
8. Openings
9. Closings
10. Error Avoidance and Repair
11. Creating Topical Coherence
12. Referring to Persons: Membership Categorization and Identity Work
Part III: Technologically Mediated Interaction: Work Done Through and with Technology
13. Routine Service Calls: Emergency Calls to the Police
14. Problematic Emergency Service Calls
15. Mobile Phones, Computer-Mediated and Online Interaction
Part IV: Talk in Medical Settings
16. Doctor/Patient Communication
17. Counselling and Psychotherapy
Part V: Education and Foreign Language Learning
18. Interaction in Educational Settings
19. Teaching and Learning Languages and Second Languages
Part VI: Talk in Legal Settings
20.Trials and Other Public Legal Proceedings
21. Behind the Scenes Legal Procedures: Doing Interrogations, Traffic Stops and Other Police Work
22. Talk in Mediation Sessions
Part VII: Talk in Broadcast and Online Media
23. Television News Interviews and Online News Media
24. Call-in Radio Talk Shows, Blogs, Livestreams, and Podcasts
Part VIII: Talk in Business Settings
25. Doing Customer Service, Client Contacts and Sales
26. Talk in Business Contexts: Meetings
27. Talk in Business Contexts: Interviews
28. Conclusions
References
Index
Details
| Erscheinungsjahr: | 2023 |
|---|---|
| Genre: | Allg. & vergl. Sprachwissenschaft |
| Rubrik: | Sprachwissenschaft |
| Medium: | Taschenbuch |
| Inhalt: | Kartoniert / Broschiert |
| ISBN-13: | 9781350199927 |
| ISBN-10: | 1350199923 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: | Garcia, Angela Cora |
| Auflage: | 2nd edition |
| Hersteller: | Bloomsbury Academic |
| Maße: | 244 x 191 x 25 mm |
| Von/Mit: | Angela Cora Garcia |
| Erscheinungsdatum: | 18.05.2023 |
| Gewicht: | 0,839 kg |
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