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- Foreword: A Note from Nancy Duarte: How Adaptive Listening Changed My Life
- Chapter 1: There’s a Better Way to Listen at Work
- Paying Attention Isn’t Enough
- Even Active Listening Falls Short
- It’s Time for Adaptive Listening
- Become an Adaptive Listener
Part 1: Know How You Listen- Chapter 2: Uncover Your S.A.I.D. Listening Style
- People Don’t Listen the Same Way
- The Four S.A.I.D. Listening Styles
- Build Your Listening Awareness
- Chapter 3: Support S.A.I.D. Listening Style
- Support Listener Characteristics
- Support Listener Cautions
- Appreciating Support Listeners
- Chapter 4: Advance S.A.I.D. Listening Style
- Advance Listener Characteristics
- Advance Listener Cautions
- Appreciating Advance Listeners
- Chapter 5: Immerse S.A.I.D. Listening Style
- Immerse Listener Characteristics
- Immerse Listener Cautions
- Appreciating Immerse Listeners
- Chapter 6: Discern S.A.I.D. Listening Style
- Discern Listener Characteristics
- Discern Listener Cautions
- Appreciating Discern Listeners
- Chapter 7: Focus Your Listening L.E.N.S.
- Focus Your L.E.N.S.
- Listener: The “L” in L.E.N.S.
- Environment: The “E” in L.E.N.S.
- News: The “N” in L.E.N.S.
- Speaker: The “S” in L.E.N.S.
- The Cumulative L.E.N.S. Effect
Part 2: Know How Others Need You to Listen- Chapter 8: Meet the S.A.I.D Listening Goals
- The S.A.I.D. Listening Goals
- Take on the Burden
- Chapter 9: Adapt to Support
- Reading Emotions in the Workplace
How to Validate Emotions
Adapt in Common Support Situations
Adapt in Complex Support Situations
Be Brave and Bring Warmth
- Chapter 10: Adapt to Advance
- Adapt in Common Advance Situations
- Adapt in Complex Advance Situations
- Be Brave and Take the Leap
- Chapter 11: Adapt to Immerse
- Adapt in Common Immerse Situations
- Adapt in Complex Immerse Situations
- Be Brave and Stay Present
- Chapter 12: Adapt to Discern
- Adapt in Common Discern Situations
- Adapt in Complex Discern Situations
- Be Brave and Shine the Light
- Chapter 13: Embrace an Adaptive Listening Culture
- Adapt, Reflect, Adapt Again
- Influence the Way Others Listen
- Improve Your Listening Tolerance
- Duarte, Inc: An Adaptive Listening Case Study
Closing
References
Index
Acknowledgments
About the Authors
- Reading Emotions in the Workplace
| Erscheinungsjahr: | 2024 |
|---|---|
| Fachbereich: | Wirtschaftsratgeber |
| Genre: | Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Seiten: | 256 |
| Inhalt: | Kartoniert / Broschiert |
| ISBN-13: | 9781684812592 |
| ISBN-10: | 1684812593 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: |
Stephens, Maegan
Lowenbraun, Nicole |
| Hersteller: | Yellow Pear Press |
| Maße: | 231 x 155 x 24 mm |
| Von/Mit: | Maegan Stephens (u. a.) |
| Erscheinungsdatum: | 28.03.2024 |
| Gewicht: | 0,446 kg |
- Foreword: A Note from Nancy Duarte: How Adaptive Listening Changed My Life
- Chapter 1: There’s a Better Way to Listen at Work
- Paying Attention Isn’t Enough
- Even Active Listening Falls Short
- It’s Time for Adaptive Listening
- Become an Adaptive Listener
Part 1: Know How You Listen- Chapter 2: Uncover Your S.A.I.D. Listening Style
- People Don’t Listen the Same Way
- The Four S.A.I.D. Listening Styles
- Build Your Listening Awareness
- Chapter 3: Support S.A.I.D. Listening Style
- Support Listener Characteristics
- Support Listener Cautions
- Appreciating Support Listeners
- Chapter 4: Advance S.A.I.D. Listening Style
- Advance Listener Characteristics
- Advance Listener Cautions
- Appreciating Advance Listeners
- Chapter 5: Immerse S.A.I.D. Listening Style
- Immerse Listener Characteristics
- Immerse Listener Cautions
- Appreciating Immerse Listeners
- Chapter 6: Discern S.A.I.D. Listening Style
- Discern Listener Characteristics
- Discern Listener Cautions
- Appreciating Discern Listeners
- Chapter 7: Focus Your Listening L.E.N.S.
- Focus Your L.E.N.S.
- Listener: The “L” in L.E.N.S.
- Environment: The “E” in L.E.N.S.
- News: The “N” in L.E.N.S.
- Speaker: The “S” in L.E.N.S.
- The Cumulative L.E.N.S. Effect
Part 2: Know How Others Need You to Listen- Chapter 8: Meet the S.A.I.D Listening Goals
- The S.A.I.D. Listening Goals
- Take on the Burden
- Chapter 9: Adapt to Support
- Reading Emotions in the Workplace
How to Validate Emotions
Adapt in Common Support Situations
Adapt in Complex Support Situations
Be Brave and Bring Warmth
- Chapter 10: Adapt to Advance
- Adapt in Common Advance Situations
- Adapt in Complex Advance Situations
- Be Brave and Take the Leap
- Chapter 11: Adapt to Immerse
- Adapt in Common Immerse Situations
- Adapt in Complex Immerse Situations
- Be Brave and Stay Present
- Chapter 12: Adapt to Discern
- Adapt in Common Discern Situations
- Adapt in Complex Discern Situations
- Be Brave and Shine the Light
- Chapter 13: Embrace an Adaptive Listening Culture
- Adapt, Reflect, Adapt Again
- Influence the Way Others Listen
- Improve Your Listening Tolerance
- Duarte, Inc: An Adaptive Listening Case Study
Closing
References
Index
Acknowledgments
About the Authors
- Reading Emotions in the Workplace
| Erscheinungsjahr: | 2024 |
|---|---|
| Fachbereich: | Wirtschaftsratgeber |
| Genre: | Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Seiten: | 256 |
| Inhalt: | Kartoniert / Broschiert |
| ISBN-13: | 9781684812592 |
| ISBN-10: | 1684812593 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: |
Stephens, Maegan
Lowenbraun, Nicole |
| Hersteller: | Yellow Pear Press |
| Maße: | 231 x 155 x 24 mm |
| Von/Mit: | Maegan Stephens (u. a.) |
| Erscheinungsdatum: | 28.03.2024 |
| Gewicht: | 0,446 kg |
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