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Cover: 9781523002979 | A Complaint Is a Gift Workbook | Janelle Barlow (u. a.) | Taschenbuch
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A Complaint Is a Gift Workbook
101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty
Taschenbuch von Janelle Barlow (u. a.)
Sprache: Englisch

26,90 €*

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Lieferzeit 1-2 Wochen

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Beschreibung
"Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward. A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty. Built to be interactive and immersive, the workbook teaches a set of practices, approaches, and tools that anyone can use to navigate fraught customer-facing interactions. It allows readers to practice Janelle Barlow's updated, more efficient three-step formula and enables employees to handle complaints with increased emotional resilience rather than taking them as personal attacks. A Complaint Is a Gift Workbook is packed with the necessary tools to view and treat complaints as a source of innovative ideas that can transform your business"--
"Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward. A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty. Built to be interactive and immersive, the workbook teaches a set of practices, approaches, and tools that anyone can use to navigate fraught customer-facing interactions. It allows readers to practice Janelle Barlow's updated, more efficient three-step formula and enables employees to handle complaints with increased emotional resilience rather than taking them as personal attacks. A Complaint Is a Gift Workbook is packed with the necessary tools to view and treat complaints as a source of innovative ideas that can transform your business"--
Über den Autor
Janelle Barlow is president and owner of All Out Performance and has decades of experience as a consultant, executive coach, speaker, and author. Her past clients include World Bank Group, HP, and DHL. She is the bestselling author of A Complaint Is a Gift (over 275,000 copies sold).

Victoria Holtz is CEO of Moveminds Latin America. For more than twenty-five years, she has directed consulting projects a a senior consultant and has delivered conferences and workshops for more than 35,000 people. She is the author of Branded Customer Service.
Details
Erscheinungsjahr: 2022
Fachbereich: Management
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Seiten: 192
Inhalt: Einband - flex.(Paperback)
ISBN-13: 9781523002979
ISBN-10: 1523002972
Sprache: Englisch
Einband: Kartoniert / Broschiert
Autor: Barlow, Janelle
Holtz, Victoria
Hersteller: Berrett-Koehler Publishers
Maße: 153 x 228 x 23 mm
Von/Mit: Janelle Barlow (u. a.)
Erscheinungsdatum: 08.11.2022
Gewicht: 0,362 kg
preigu-id: 121262860
Über den Autor
Janelle Barlow is president and owner of All Out Performance and has decades of experience as a consultant, executive coach, speaker, and author. Her past clients include World Bank Group, HP, and DHL. She is the bestselling author of A Complaint Is a Gift (over 275,000 copies sold).

Victoria Holtz is CEO of Moveminds Latin America. For more than twenty-five years, she has directed consulting projects a a senior consultant and has delivered conferences and workshops for more than 35,000 people. She is the author of Branded Customer Service.
Details
Erscheinungsjahr: 2022
Fachbereich: Management
Genre: Wirtschaft
Rubrik: Recht & Wirtschaft
Medium: Taschenbuch
Seiten: 192
Inhalt: Einband - flex.(Paperback)
ISBN-13: 9781523002979
ISBN-10: 1523002972
Sprache: Englisch
Einband: Kartoniert / Broschiert
Autor: Barlow, Janelle
Holtz, Victoria
Hersteller: Berrett-Koehler Publishers
Maße: 153 x 228 x 23 mm
Von/Mit: Janelle Barlow (u. a.)
Erscheinungsdatum: 08.11.2022
Gewicht: 0,362 kg
preigu-id: 121262860
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