Gerben van de Berg is a management consultant at Berenschot. He is a co-author of the book Excellence = optimization and innovation and (co)author of several articles on strategic management.

About the authors

Publisher's acknowledgements

Introduction

How to use this book

Top 10 do's and don’ts of using management models

Part 1: Strategy

1.

2. Strategic dialogue

3. Business model canvas

4. SWOT analysis

Part 2: Organisation and governance

5. Balanced scorecard

6. Benchmarking

7. The value chain

Part 3: Finance

8. Activity-based costing

9. Discounted cash flow (DCF) and net present value (NPV)

Part 4: Marketing and sales

10. 4Ps of marketing (Kotler)

11. Customer journey mapping

12. Stakeholder management

Part 5: Operations

13. Kaizen /Gemba

14. Root cause analysis/Pareto analysis

15. Six sigma

Part 6: Innovation

16. Disruptive innovation

17. Innovation circle

18. Stage-Gate model

Part 7: Change management

19. Eight phases of change (Kotter)

20. Team roles (Belbin)

21. The Deming Cycle: plan-do-check-act

Part 8: Leadership and management

22. Competing values

23. Core quadrants

24. Cultural dimensions (Hofstede)

25. Seven habits of highly effective people (Covey)

Ten useful books to read next

Glossary of terms

Index