1. Introduction Paul Luff, Jon Hindmarsh and Christian Heath; Part I. Exploring the Workplace: 2. Making a case Lucy Suchman; 3. Design by problem solving Graham Button and Wes Sharrock; 4. Analysing cooperative work in an urban traffic control room for the design of a coordination support system Jacques Theureau and Genevieve Fillippi; 5. Expert systems in (inter)action: diagnosing document machine problems over the telephone Jack Whalen and Eric Vinkhuyzen; 6. The critical role of workplace studies in CSCW Kjeld Schmidt; 7. From individual action to collective activity and back Yrjo Engestrom; Part II. The interface between research and design. 8. Analysing work practice and the potential role of new technology at the International Monetary Fund Richard H. R. Harper; 9. Ethnography, communication and support for design John Hughes, Jon O'Brien, Tom Rodden and Mark Rouncefield; 10. Where the rubber hits the road Bob Anderson; 11. Situating workplace studies within the human- computer interaction field Liam J. Bannon; 12. Analysing the workplace and user requirements Marina Jirotka and Lincoln Wallen; 13. Supporting interdisciplinary design Thomas Erikson.