Graham Black is Reader in Public History and Heritage Management, at Nottingham Trent University. He is also a consultant Heritage Interpreter, and exhibitions on which he has acted as Interpretive Consultant have won the first UK £100,000 Museum Prize (2003) and been on the final shortlist for the Prize (2007), as well as winning its predecessor the Gulbenkian Prize, a Museum of the Year Award, the Special Judges Prize at the Interpret Britain Awards and the English Tourist Board's "England for Excellence" Tourist Attraction of the Year Award. He is a Fellow of the Association for Heritage Interpretation (UK). He is the author of The Engaging Museum (Routledge, 2005).

Introduction: change or die Part I: From Visitor to User 1. Getting to know our users better 2. Stimulating visits; building relationships 3. Welcoming and supporting the museum user Part II: The Engaging Museum 4. Informal learning 5. Museums and formal learning 6. Conversations around collections 7. Stimulating family conversations in the museum 8. From engaging communities to civil engagement 9. Endpiece: the future of the museum exhibition