About the authors

Introduction

1. Challenges with individuals

Low motivation

Lack of confidence

Constantly rejects feedback

Lack of competence

Unethical behaviour

Unobserved but reported disrespectful behaviour

High performers who are high maintenance

Personal turmoil

Difficult and delicate conversations

Delegation and letting go

Dominant people

Passionate or stubborn people

2. Challenges with teams

An under-performing team

Lack of trust

Fear of allowing conflict in a team

A team that avoids accountability

Preferential treatment

Silo mentality

Managing a virtual team

Meetings that stagnate

Meetings that derail

3. Challenges with externals

Their unrealistic expectations

Elusive or unresponsive behaviour

Patronising or arrogant styles

Constantly changing goalposts

Company merger or acquisition

4. Challenges around conflict

Individuals who avoid conflict

People who don t show emotion

Emotional people

Competitive behaviour

Passive-aggressive behaviour

5. Challenges around change

Covert resistance to change

Overt resistance to change

Denial

People who are too comfortable

Maintaining the team s high-energy change culture

6. Challenges around power, politics and influence

Limited access to stakeholders

Building your personal brand

Getting a decision

Organisational politics

Managing up or across

Being micro-managed

Someone who is holding you back

7. Challenges for yourself

Receiving difficult feedback

Situations where you don t know the answer

Dealing with your own mistakes and poor decisions

Feeling under-equipped

The loneliness of management

Having your authority or ability questioned

Asking for a raise or promotion

Index