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The answer is root cause analysis, a process that allows you to find the cause of single events/problems in the workplace. The Root Cause Analysis Handbook presents a walkthrough example that illustrates the method and shows how to implement it.
Because poor initial problem definition can (and often does) undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis. He also provides guidance on preparing the final [...] need for clear documentation on dealing with problems makes this book especially valuable for quality managers, engineers, safety managers, and teams implementing the ISO or QS standards. Written in a simple, user-friendly style, you will grasp the core concepts quickly and begin applying them to your work.
Because poor initial problem definition can (and often does) undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis. He also provides guidance on preparing the final [...] need for clear documentation on dealing with problems makes this book especially valuable for quality managers, engineers, safety managers, and teams implementing the ISO or QS standards. Written in a simple, user-friendly style, you will grasp the core concepts quickly and begin applying them to your work.
The answer is root cause analysis, a process that allows you to find the cause of single events/problems in the workplace. The Root Cause Analysis Handbook presents a walkthrough example that illustrates the method and shows how to implement it.
Because poor initial problem definition can (and often does) undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis. He also provides guidance on preparing the final [...] need for clear documentation on dealing with problems makes this book especially valuable for quality managers, engineers, safety managers, and teams implementing the ISO or QS standards. Written in a simple, user-friendly style, you will grasp the core concepts quickly and begin applying them to your work.
Because poor initial problem definition can (and often does) undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis. He also provides guidance on preparing the final [...] need for clear documentation on dealing with problems makes this book especially valuable for quality managers, engineers, safety managers, and teams implementing the ISO or QS standards. Written in a simple, user-friendly style, you will grasp the core concepts quickly and begin applying them to your work.
Über den Autor
Max Ammerman
Inhaltsverzeichnis
INTRODUCTION Overview of Chapters Background Terms Subject Matter / Chapters of Handbook Format Comments Scenario for Examples in HandbookCHAPTER 1 DEFINE PROBLEM / COLLECT DATA Define the Problem Collect DataCHAPTER 2 TASK ANALYSIS Paper-and-Pencil Task Analysis Walk-Through Task AnalysisCHAPTER 3 CHANGE ANALYSISCHAPTER 4 CONTROL BARRIER ANALYSISCHAPTER 5 EVENT AND CAUSAL FACTOR CHARTING Criteria for Event Description Cause and Effect AnalysisCHAPTER 6 INTERVIEWS Techniques for Conducting Interviews Stage 1: Prepare for the Interview Stage 2: Open the Interview Stage 3: Conduct the Interview Types of Interview Questions Techniques for Asking Questions and Responding to Answers The Communication Process Stage 4: Close the InterviewCHAPTER 7 DETERMINE THE ROOT CAUSE What Are the Types of Causes? Causal Factor Category List Determine Causes of EventCHAPTER 8 DEVELOP CORRECTIVE ACTIONSCHAPTER 9REPORT Preparing a Written Report Presenting to Management Glossary Appendix A: Initial Data Gathering Forms: Personnel Statement Appendix B: Causal Factor Category List Appendix C: Other Root Cause Analysis Tools and Techniques
Details
Erscheinungsjahr: | 1998 |
---|---|
Fachbereich: | Allgemeines |
Genre: | Wirtschaft |
Rubrik: | Recht & Wirtschaft |
Medium: | Taschenbuch |
Inhalt: | Einband - flex.(Paperback) |
ISBN-13: | 9780527763268 |
ISBN-10: | 0527763268 |
Sprache: | Englisch |
Ausstattung / Beilage: | Paperback |
Einband: | Kartoniert / Broschiert |
Autor: | Ammerman, Max |
Hersteller: | Productivity Press |
Maße: | 229 x 152 x 8 mm |
Von/Mit: | Max Ammerman |
Erscheinungsdatum: | 10.02.1998 |
Gewicht: | 0,22 kg |
Über den Autor
Max Ammerman
Inhaltsverzeichnis
INTRODUCTION Overview of Chapters Background Terms Subject Matter / Chapters of Handbook Format Comments Scenario for Examples in HandbookCHAPTER 1 DEFINE PROBLEM / COLLECT DATA Define the Problem Collect DataCHAPTER 2 TASK ANALYSIS Paper-and-Pencil Task Analysis Walk-Through Task AnalysisCHAPTER 3 CHANGE ANALYSISCHAPTER 4 CONTROL BARRIER ANALYSISCHAPTER 5 EVENT AND CAUSAL FACTOR CHARTING Criteria for Event Description Cause and Effect AnalysisCHAPTER 6 INTERVIEWS Techniques for Conducting Interviews Stage 1: Prepare for the Interview Stage 2: Open the Interview Stage 3: Conduct the Interview Types of Interview Questions Techniques for Asking Questions and Responding to Answers The Communication Process Stage 4: Close the InterviewCHAPTER 7 DETERMINE THE ROOT CAUSE What Are the Types of Causes? Causal Factor Category List Determine Causes of EventCHAPTER 8 DEVELOP CORRECTIVE ACTIONSCHAPTER 9REPORT Preparing a Written Report Presenting to Management Glossary Appendix A: Initial Data Gathering Forms: Personnel Statement Appendix B: Causal Factor Category List Appendix C: Other Root Cause Analysis Tools and Techniques
Details
Erscheinungsjahr: | 1998 |
---|---|
Fachbereich: | Allgemeines |
Genre: | Wirtschaft |
Rubrik: | Recht & Wirtschaft |
Medium: | Taschenbuch |
Inhalt: | Einband - flex.(Paperback) |
ISBN-13: | 9780527763268 |
ISBN-10: | 0527763268 |
Sprache: | Englisch |
Ausstattung / Beilage: | Paperback |
Einband: | Kartoniert / Broschiert |
Autor: | Ammerman, Max |
Hersteller: | Productivity Press |
Maße: | 229 x 152 x 8 mm |
Von/Mit: | Max Ammerman |
Erscheinungsdatum: | 10.02.1998 |
Gewicht: | 0,22 kg |
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