ACKNOWLEDGMENTS

1. CONTROL OF PROJECTS

Who's in Charge?

Structure of This Book

Elements of Project Control

No One Ever Said That Projects Are Easy

2. CONTROL THROUGH PROCESS

Project Management Processes

Quality Management

Project Infrastructure

The Project Management Office

Key Ideas for Project Processes

3. CONTROL THROUGH INFLUENCE

Appropriate Leadership Styles

Getting Through Giving

Enhancing Influence

Maintaining Relationships

Key Ideas for Influencing

4. CONTROL THROUGH PROJECT METRICS

Desired Behaviors

Types and Uses of Project Metrics

Measurement Definition and Baselines

Potential Problems and Measurement Barriers

Key Ideas for Project Metrics

5. CONTROL BEGINS WITH PROJECT INITIATION

Sponsorship

Project Vision

Project Launch

Start-Up Workshops

Projects with Cross-Functional, Distributed, and Global

Team Members

Key Ideas for Project Initiation

6. BUILDING CONTROL THROUGH PROJECT PLANNING

Plan Collaboratively

Measure Your Plan

Set a Realistic Project Baseline

Use Your Plan

Key Ideas for Project Planning

7. MAINTAINING CONTROL DURING PROJECT EXECUTION

Deploying Status-Based Metrics

Status Collection

Informal Communication

Maintaining Relationships

Keeping Your Team Focused

Key Ideas for Project Execution

8. TRACKING AND MONITORING FOR PROJECT CONTROL

Scope and Specification Change Management

Overall Control

Formal Communication

Rewards and Recognition

Project Reviews for Lengthy Projects

Project Cancellation

Control Challenges

Key Ideas for Project Tracking and Monitoring

9. ENHANCING OVERALL CONTROL THROUGH PROJECT

CLOSURE

Delivering Your Results and Getting Sign-Off

Employing Retrospective Project Metrics

Administrative Closure

Celebration and Team Rewards

Capturing Lessons Learned

Key Ideas for Project Closure

10. CONCLUSION

APPENDIX A: EXAMPLE PROJECT INFRASTRUCTURE DECISIONS

APPENDIX B: SELECTED REFERENCES

INDEX