The Palgrave Handbook of Global Perspectiv...

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Beschreibung

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market.

Über den Autor

Mary E. Guy is Professor in the School of Public Affairs at the University of Colorado Denver, USA.

Sharon Mastracci is Professor in the Political Science Department at the University of Utah, USA.

Seung-Bum Yang is Professor in the Department of Public Administration at Konkuk University, South Korea.

Zusammenfassung

Section I situates emotional labor within the public service paradigm and within national culture

Section II provides contextual understanding of the subject from multiple levels: individual, organizational, cultural, and situational

Section III explores how emotional labor is performed in 11 different countries across 6 continents

Section IV offers revisions to the current public service paradigm, based on the evidence revealed in the country-by-country discussions

Inhaltsverzeichnis

1. Introduction: Why Emotional Labor Matters in Public Service.- 2. Thinking Globally About the Public Service Work Experience.- 3: Trending Interconnectedness: The Value of Comparative Analysis.- 4. Understanding Emotional Labor at the Individual Level.- 5. Understanding Emotional Labor at the Organizational Level.- 6. Understanding Emotional Labor at the Cultural Level.- 7. Understanding Emotional Labor in Situational Contexts: How Mistreatment Matters.- 8. Measuring Emotional Labor: Survey Construction and Measurement Invariance.- 9. Australia.- 10. Bolivia.- 11. China.- 12. India.- 13. South Korea.- 14. Pakistan.- 15. Philippines.- 16. Rwanda.- 17. Taiwan.- 18. Thailand.- 19. United Kingdom.- 20. United States.- 21. Looking for Patterns Across Nations.- 22. From Data Dashboards to Human Hearts.- 23. Looking Forward: Adjusting to the New Paradigm.- 24. From Measuring Results to Managing Relationships.

Details

Erscheinungsjahr:	2019
Fachbereich:	Öffentliches Recht
Genre:	Recht
Produktart:	Nachschlagewerke
Rubrik:	Recht & Wirtschaft
Medium:	Buch
Inhalt:	xxvii 639 S. 28 s/w Illustr. 20 farbige Illustr. 639 p. 48 illus. 20 illus. in color.
ISBN-13:	9783030248222
ISBN-10:	3030248224
Sprache:	Englisch
Ausstattung / Beilage:	HC runder Rücken kaschiert
Einband:	Gebunden
Autor:	Guy, Mary E. Mastracci, Sharon H. Yang, Seung-Bum
Redaktion:	Guy, Mary E. Yang, Seung-Bum Mastracci, Sharon H.
Herausgeber:	Mary E Guy/Sharon H Mastracci/Seung-Bum Yang
Auflage:	1st ed. 2019
Hersteller:	Springer International Publishing Springer International Publishing AG
Maße:	241 x 160 x 42 mm
Von/Mit:	Mary E. Guy (u. a.)
Erscheinungsdatum:	19.09.2019
Gewicht:	1,156 kg

Artikel-ID: 116791625