William Roche is Professor of Industrial Relations and Human Resources at the School of Business, University College Dublin and Honorary Professor at the School of Management, Queen's University Belfast. He is the author and editor of numerous books, including Recession at Work (with Paul Teague, Anne Coughlan and Majella Fahy, Routledge, 2013); Managing Workplace Conflict in Ireland (with Deborah Hahn and Paul Teague, Government Publications, 2009), and Partnership at Work, (with John Geary, Routledge, 2006). He is a member of the editorial advisory boards of the British Journal of Industrial Relations, Industrial Relations Journal, Human Resource Management Journal, and Labour and Industry. He has led or contributed to strategic reviews undertaken by such bodies as the Labour Relations Commission, The National Economic and Social Council, the National Centre for Partnership and Performance and IBEC.

Paul Teague is Professor of Management at the Management School, Queen's University Belfast and Visiting Professor at the School of Business, University College Dublin. Previously, he has held positions at the London School of Economics and Cranfield School of Management. He has also been a Fulbright Scholar at the University of Massachusetts. He is author of Employment Standard-Setting and Dispute resolution in the Republic of Ireland (with Damian Thomas, Oaktree Press, 2008) and Managing Workplace Conflict in Ireland (with Deborah Hahn and Bill Roche, Government Publications 2009). His other research publications on conflict resolution include Towards Flexible Workplace Governance (Studies in Public Policy, Institute of Policy Studies, Trinity College Dublin) and articles in leading journals such the British Journal of Industrial relations, Work, Employment and Society and Comparative Labor Law & Policy Journal.

Alexander Colvin is Professor of Labor Relations and Conflict Resolution at the ILR School, Cornell University and member of the Advisory Board of the Scheinman Institute on Conflict Resolution at Cornell. He has published articles in journals such as Industrial & Labor Relations Review, Industrial Relations, British Journal of Industrial Relations, Academy of Management Journal, Personnel Psychology, Relations Industrielles, the Journal of Empirical Legal Studies, the Ohio State Journal on Dispute Resolution, and the Cornell Journal of Law & Public Policy. He is also co-author (with Harry C. Katz and Thomas A. Kochan) of the textbook An Introduction to Collective Bargaining and Industrial Relations, 4th edition (Irwin-McGraw-Hill).

• Part 1: The Changing Context of Conflict Management


• 1: John Budd and Alexander J. S. Colvin: The Assumptions and Goals of Conflict Management in Organizations


• 2: John Godard: Conflict in Capitalism


• 3: Cynthia Estlund: The Development of Employment Rights and the Management of Workplace Conflict


• 4: Doug Mahony and Brian Klaas: HRM and Conflict Management


• Part 2 Approaches to Conflict Management


• 5: David Lewin: Collective Bargaining and Grievance Procedures


• 6: William Brown: Third-Party Processes in Employment Disputes


• 7: Joel Cutcher-Gershenfeld: Interest-Based Bargaining


• 8: Alexander J.S. Colvin: Grievance Procedures in Non-Union Firms


• 9: Paul L. Latreille and Richard Saundry: Workplace Mediation


• 10: Mary Rowe and Howard Gadlin: The Organizational Ombudsman


• 11: John Purcell: Line Managers and Workplace Conflict


• 12: William K. Roche and Paul Teague: Conflict Management Systems


• Part 3 Exemplars and Innovators


• 13: Lisa Blomgren Bingham: Mediation in the US Postal Service


• 14: Tom Kochan and Adrienne Eaton: Interest-Based Bargaining at Kaiser Permanente


• 15: Ian McAndrew: Med-Arb in the New Zealand Police


• 16: Peter Urwin and Paul Latreille: Judicial Mediation in UK Employment Tribunals


• Part 4 International Developments


• 17: Martin Behrens: Conflict Resolution in Germany


• 18: John Benson: Conflict Resolution in Japan


• 19: David Lipsky, Ariel C. Avgar, and J. Ryan Lamare: Conflict Resolution in the United States


• 20: Bernadine Van Gramberg, Greg Bamber, Julian Teicher, Brian Cooper: Conflict Resolution in Australia


• 21: Erling Rasmussen and Gaye Greenwood: Conflict Resolution in New Zealand


• 22: Richard Saundry and Gill Dix: Conflict Resolution in the United Kingdom


• 23: Mingwei Liu: Conflict Resolution in China