Gerry O'Sullivan is a mediator, trainer and facilitator with over 30 years' experience in conflict resolution and training. She's a practitioner-member of the Mediators' Institute of Ireland (MII), a member of the US-based Mediators Beyond Borders Consultants Team, and has delivered training with Lawyers Without Borders. Gerry is Director of O'Sullivan Solutions and she lives on the southwest coast of Ireland.

Acknowledgments
Glossary

Introduction
Book Content
Terminology
Sequences of Questions

SECTION I: The S Questions Model ¿ Theory
Chapter 1: Introduction and Purpose of the S Questions Model
The S Questions Model
Premise on Which the S Questions Model Has Been Developed
Outline Summary of the Model
The S Questions Model
The Purpose of Mediation Questions
Perspective and Paradigm

Chapter 2: How We Process and Communicate Information
How Information Is Processed
Factors That Contribute to the Information That We Process
The NLP Model of Communication
Our Created Paradigm Becomes Our Reference Point for Interpreting Information
How We Communicate Information to Others
Distortion, Deletion and Generalization When Communicating to Others
The Surface Structure Language We Use When We Communicate with Others
Using Mediation Questions to Create a Paradigm Shift

Chapter 3: Working with the Brain in Mediation
The Brain
Working with the Avoid-threat Reflex in Mediation

SECTION 2: Practical Application of the S Questions Model
Chapter 4: Methodology to Minimize an Avoid-threat Reflex When Asking Questions
Methodology

Chapter 5: The S Questions Model Applied to a Mediation Process
Reflective Preparation for Questions
The S Questions Model
S Questions Model Applied to Initial Separate Meeting
S Questions Model Applied to Joint Meeting

SECTION 3: Practical Application of S1, S2 and S3 Questions
Chapter 6: S1: The Subject Matter Dimension of Questions
Chapter 7: S2: The Structure Dimension of Questions
Chapter 8: S3: The Seeking Information Dimension of Questions

SECTION 4: Practical Application of S4 Questions
Chapter 9: Introduction: The Eight Types of S4: Shift Thinking Dimension of Questions 91
S4: The Shift Thinking Dimension of Questions

Chapter 10: S4: Journey of Inference Questions
S4: The Shift Thinking Dimension of Questions ¿ Journey of Inference Questions
How Do Journey of Inference Questions Work?
When to Ask Journey of Inference Questions
Methodology

Chapter 11: S4: Neuro-Linguistic Programming Questions
S4: The Shift Thinking Dimension of Questions ¿ Neuro-Linguistic Programming Questions
How Do Neuro-Linguistic Programming Questions Work?
When to Ask Neuro-Linguistic Programming-based Questions
Methodology

Chapter 12: S4: Distinction and Difference Questions
S4: The Shift Thinking Dimension of Questions ¿ Distinction and Difference Questions
How Do Distinction and Difference Questions Work?
When to Ask Distinction and Difference Questions
Methodology

Chapter 13: S4: Reflective Connecting Questions
S4: The Shift Thinking Dimension of Questions ¿ Reflective Connecting Questions
How Do Reflective Connecting Questions Work?
When to Ask Reflective Connecting Questions
Methodology

Chapter 14: S4: Cognitive Elements-based Questions
S4: The Shift Thinking Dimension of Questions ¿ Cognitive Elements-Based Questions
How Do Cognitive Elements-based Questions Work?
When to Ask Cognitive Elements-based Questions
Methodology

Chapter 15: S4: Other People Questions
S4: The Shift Thinking Dimension of Questions ¿ Other People Questions
How Do Other People Questions Work?
When to Ask Other People Questions
Methodology

Chapter 16: S4: Underlying Interests Questions
S4: The Shift Thinking Dimension of Questions ¿ Underlying Interests Questions
How Do Underlying Interests Questions Work?
When to Ask Underlying Interests Questions
Methodology

Chapter 17: S4: Future Focus Questions
S4: The Shift Thinking Dimension of Questions ¿ Future Focus Questions
How Do Future Focus Questions Work?
When to Ask Future Focus Questions
Methodology

Endnotes
Index
About the Authors
A Note about the Publisher