John Cross has designed and delivered learning and development programmes and has the real-world practitioner experience - RAF instructor, sales director, marketing director and business owner. He spent 15 years as a middle manager before starting his own training business.

Kevin Money is Associate Professor at Henley Business School. He is the Director of the John Madejski Centre for Reputation and teaches on the MBA programme (6000 students). He is mentor and tutor in Henley's Advanced Management Programme. He is also a chartered psychologist, NLP practitioner and Director of the Positive Psychology Forum. He regularly speaks to both academic and practitioner audiences eg World Marketing Congress, BSkyB and the Future Leaders event.

Rafael Gomez has previously taught Management at the London School of Economics and is currently Associate Professor in Industrial Relations and Human Resources at the University of Toronto. He has worked with both public and private sector organizations and presented his findings at 50 national and international conferences. He is a member of a number of related associations.

Foreword ix

Introduction 1

Part 1 - Your Rewarding Job 9

1. Your Responsibilities 11

2. Your Goals 19

3. Your Performance 27

4. Your Messages 37

Part 2 - It's All About You 47

5. Your Focus 49

6. Your Time 61

7. Your Image 73

8. Your Ideas 83

Part 3 - Your Team Is What You Make It 93

9. Your Interactions 95

10. Your Authority 105

11. Your Successes and Failures 115

12. Your Meetings 123

13. Your People 133

Part 4 - Your Talented Staff 143

14. Their Personalities 145

15. Their Reactions 155

16. Their Motivations 161

17. Their Talents 171

18. Their Behaviours 181

19. Their Career Changes 189

Conclusion 197

Further Reading 201

About the Authors 211

Acknowledgements 215

Index 219