Introduction

01 Planning for Lean
Structuring a Lean programme
Dealing with the issues that arise
Myth buster
Closing thoughts

02 Key Lean concepts
What is Lean?
Overview of the Toyota Production System (TPS)
The 14 principles of the 'Toyota Way'
Toyota 4Ps - developing leadership commitment
Muda, mura, muri
The seven wastes (and eighth waste)
The fi ve principles of Lean
Comparing the Toyota Production System with Lean
Comparing Lean with other improvement methodologies
Closing thoughts

03 Scoping projects
An overview of scoping
Lean A3s
Project charters and project initiation documents
The practicalities of scoping
Scoping case study
Tactics for making scoping easier
Closing thoughts

04 Value stream mapping events
Key concepts in value stream mapping
Three-stage value stream mapping
Two-stage value stream mapping
Alternative approaches to value stream mapping
The practicalities of value stream mapping
Value stream mapping case study
Closing thoughts

05 2P/3P events
2P events
3P events
2P case study (local government)
2P case study (health care)
3P case study (manufacturing)
Closing thoughts

06 Rapid improvement events (RIE)
Key RIE concepts and tools
Running rapid improvement events
4-day RIE case study (manufacturing)
3-day RIE case study (health care)
1-day RIE case study (logistics)
Closing thoughts

07 Managing for daily improvement (MDI)
Managing for daily improvement: everybody, every day
Embedding the change after an RIE
Closing thoughts

08 Leader standard work (LSW)
Creating a culture to support Lean
The behaviours of Lean leaders
Daily, weekly, monthly LSW
Structured problem solving in LSW
Managing the process
Closing thoughts

09 Strategic planning
Strategic preparation
Policy deployment (hoshin kanri)
Transformation mapping
Enterprise level value stream mapping (ELVSM)
Closing thoughts

10 Engaging the team
Engaging individuals
Engaging people during Lean events
Dealing with difficult people
Closing thoughts

11 Ensuring success
The top three warning signs
The six elements of success
The bumpy road to Lean
Closing thoughts

12 Communications and celebrations
The purpose of communications
The purpose of celebrations
The style of communication
Types of communications
Types of celebrations
Presenting Lean topics
Closing thoughts

13 Key tools and concepts

Glossary
References
Index