Owen Hargie is Emeritus Professor of Communication at Ulster University. He is Associate Fellow, and honorary life member, of the British Psychological Society, and an elected member of the prestigious Royal Norwegian Society of Sciences and Letters. He was conferred with the award of a Senior Distinguished Research Fellowship by Ulster University in recognition of his prolific research contributions over four decades.

Editorial Introduction

Part 1 Communication skill in theory and practice

1. Skill in Theory: Communication as Skilled Performance

Owen Hargie

2. Skill in Practice: An Operational Model of Communicative Performance

Owen Hargie

Part II Core communication skills

3. Nonverbal Behaviour as Communication: Approaches, Issues, and Research

Randall A. Gordon and Daniel Druckman

4. Questioning

Karyn Stapleton

5. Reinforcement

Len Cairns

6. On Explaining

George Brown and Sarah Edmunds

7. Self-Disclosure: Strategic Revelation of Information in Personal and Professional Relationships

Charles H. Tardy and Joy Smithson

8. Listening

Graham D. Bodie

9. Humour and Laughter

May McCreaddie and Jon Harrison

10. Persuasion

Daniel J. O'Keefe

Part III Applying skills in specific contexts

11. Asserting and Confronting

Richard F. Rakos

12. Interacting in Task Groups

Arjaan Wit

13. Negotiating

Colleen E. Mills

14. Mentoring and Coaching

Bob Garvey

15. Relational Communication

Steve Duck and Pam L. Secklin

Part IV Applying skills in specialised interviewing contexts

16. The Employment Interview

Rob Millar and Anne Tracey

17. The Cognitive Interview

Amina Memon and Julie Gawrylowicz

18. The Developmental Counselling and Therapy Interview

Sandra A. Rigazio-DiGilio and Allen E. Ivey

19. Cognitive Behavioural Communication Skills

Frank Wills

20. The Appraisal Interview Reappraised

Dennis Tourish

Part V The training context

21. Training in Communication Skills: Research, Theory and Practice

Owen Hargie