Figures and tables
Preface
Introduction
Part 1 The first dimension: belonging
Introduction

1.1 Just four steps: customer service and customer complaints

1.2 Coffee and papers: positive mood and reading retreats for learning

1.3 Edventure: learning encounters with people and place

1.4 Different ways to know: spatial mapping of knowledge

1.5 Listening to silence: experiencing silence through sensory focus

Part 2 The second dimension: doing
Introduction

2.1 Bike it! : teams, leadership and communication

2.2 Altering reality: negotiating skills development

2.3 Read all about them: an experience to develop writing skills

2.4 Antiques Roadshow: developing product expertise in employees

2.5 Hearing voices: voice work for reception and call-centre training

Part 3 The third dimension: sensing
Introduction

3.1 Brand sense: the role of senses in brand development

3.2 Blindfold: communication and the senses

3.3 Shape and colour: using the senses to generate conversations about learning and personality

3.4 The rucksack and the fleece: effective presentations

3.5 Nuts and bolts: systematic thinking - classifying and organizing

Part 4 The fourth dimension: feeling
Introduction

4.1 Ace of spades: space for reflection

4.2 Accessing emotions: popular metaphors

4.3 Reframing, rewriting, rethinking: the emotions of fear and risk

4.4 Unfinished statements: sentences that access the feeling dimension

4.5 String lines: exploring journeys in life

Part 5 The fifth dimension: knowing
Introduction

5.1 The marketplace: developing creativity and innovation

5.2 How to get to...: developing higher thinking

5.3 The Singapore obelisk: multiple intelligence (logical/mathematical)

5.4 Skills for researching and consulting: practitioner-researcher training

5.5 Walk the talk: learning to understand complexity

Part 6 The sixth dimension: being
Introduction

6.1 Cards on the table: learning to change by playing cards

6.2 Comic strips and newspapers: reflection and change using storylines

6.3 Behavioral awareness: changing individual and group behavioral interactions

6.4 Service learning: social and environmental responsibility

6.5 Unmasking: the hidden and unknown self
Index