BARBARA PACHTER is president of Pachter & Associates. She is an internationally renowned business etiquette and communications speaker, coach, and author who has delivered more than 2,100 seminars throughout the world. For more information, visit [...]

Contents
Introduction
SECTION I: GREET
PART I: Establishing Rapport
1. What's in Your Name? A Lot!
2. The Name Game: And You Are . . . ?
3. Impressive Introductions
4. I'd Like You to Meet . . . Er . . . Um . . .
5. Sorry, Mom: Do Talk to Strangers
6. Kissing Colleagues: Is It Ever Okay?
7. The Thumb Joint Connects to the . . . Thumb Joint
8. But . . . I Have More Questions About the Handshake
9. Business Cards in a Social-Media World
10. Small Talk, Big Talk, and Everything in Between
11. Go Ahead-Meet New People
12. Opening Lines . . . in the Air and Elsewhere
13. Help! I'm in a Conversation and I Can't Get Out
14. Dodging Too-Personal Conversations
15. Political Discussions to Avoid at Work
16. Thank You . . . No, Thank You
17. Thank You Notes Do Matter
18. Refined Regifting Rules . . . Really!
19. Love Me . . . Love Me Not! Office Romance Restrictions
20. Starbucks Is My Office! Working Remotely
21. Allow Me . . . No, Allow Me: "Helping Etiquette"Guidelines
Part 2. Maintaining a Professional Image
22. Body Language: What Your Posture Projects
23. If Crossing Your Legs Turns Women into Ladies,What Does It Do to Matt Lauer?
24. Your Hands Are Talking, but What Are They Saying?
25. Face-Off: Don't Discount Your Facial Expression
26. Speak Up! We Can't Hear You
27. The Do-Not-Say List
28. Why I Think You Should Avoid "I Think"
29. Is Your Diction Affecting Your Professional Image?
30. I'm Sorry, I Can't Apologize
31. Do You Talk Too Much? Let Me Count the Ways!
32. Be Direct! You're More Likely to Get What You Want
33. What to Do If You Are Interrupted
34. Are You Really Going to Wear That?
35. Just the FACS(TM), Madam: Business Clothing Essentials
36. Accessories Are Also Part of Your Work Look
37. More Questions and Answers About Business Dress
38. How to Dress for a Promotion
39. Button That Skirt and Cover That Thigh
40. Chipped Green Nail Polish and Other Grooming Mistakes
41. What Do 33 Miners and Your Shoes Have in Common?
42. Another Clothing Milestone: Have Panty Hose Disappearedfrom the Workplace?
Section II. Eat
43. Place Settings: The Secret Language of Dining
44. So Many Errors, So Little Time to Make Them
45. Don't Kill Your Career with Your Fork
46. Avoiding the Seven Deadly Sins of Dining
47. Be My Guest: Dinner in Three Acts
48. I'm Not Eating That! Business Meals andDietary Concerns
49. Treat the Wait Staff with Respect
50. Solving the Invitation Dilemma: Kindergarten Rules
51. The Power of Going to Lunch
52. Wine Tales: Don't Wave Your Hand over the Glass
53. But You Had Lobster, and I Only Had Chicken . . .
54. A Table for One? Yes, You Can!
55. Are There Any Manners for a Food Fight?
56. Lots of Dining Questions . . . No Shortage of Answers
57. Champagne, Your Career, and the Holiday Party
58. I'm Too Embarrassed to Go Alone
59. Etiquette Niceties When Visiting Others
Section III. Tweet
60. Man, That's Rude! Five Don'ts for All Phones
61. Man, That's Really Rude: Tips forCell Phone Users Only
62. Have a Normal Ring, Please!
63. Don't Ruin Ur Career: Texting Guidelines
64. Is Anyone Listening to Voice Mail?
65. The Etiquette of Talking to Your Phone
66. Are Facebook . . . Twitter . . . Any Social MediaNecessary?
67. Costly Mistakes with Tweets, Posts, and Requests
68. The Big Three: Where Do You Want to Be?
69. Have Social Media Taken Over Your Professional Life?
70. A Blog About Blogs
71. Social-Media Guidelines for Photographs
72. Almost as Good as the Real Thing: Skype
73. Email Etiquette 1: Avoid Saying or Doing the Wrong Thing
74. Email Etiquette 2: Still Puzzling After All These Years
75. Are You Putting Yourself Down as You Write?
76. Three Tips for Writing Email in Today'sCasual Workplace
77. Doing the Write Thing: Always Look for One
78. Writing for an International Audience? Vive la Difference!
Section IV. Career
79. The Workers' Seven Deadly Sins Can Kill Your Career
80. How Open Are You to Feedback?
81. Don't Put Yourself Down: Accept Compliments
82. Toot Your Own Horn
83. The Importance of Role Models, Mentors, and Networks
84. Become a Mentor: It's a Two-Way Street!
85. Internship Tips for My Son . . . and Others
86. Moving On? The Etiquette for Leaving a Job
87. Just Do It! Job-Hunting Tips
88. Are You Making Rookie Job-Hunting Mistakes?
89. I Got the Interview: Now What?
90. Dressing for an Interview: Do You Look the Part?
91. Talking Your Way to Success: Presentation Tips
92. Three Things Not to Say in a Presentation
93. Dread Presentations? Let's Change That!
94. Difficult Audience? Try These Suggestions
95. Help, Someone Is Sleeping During My Talk!
96. Don't Present Like, You Know, Um, a Young Person
97. It May Be Funny, but It's Not Assertive
98. Assert Yourself: Learn to Speak Up at Meetings
99. Ending the Never-Ending Discussion
100. Smart Tips When Traveling for Business
101. I Accept Your Quirks Because You Accept Mine
Conclusion
Index