Preface v

Symbols 1

Introduction 3

Part 1—DIVERSITY ICEBREAKERS

[...] That Feeling 13

2.Diversity Letter Game 15

[...] Do You Know? 17

[...] Marches On 19

[...] to the Future 21

[...] the Future 23

7.Cultural Hat Dance 25

[...] Your Pick—Learning Styles 27

9.Political Savvy 29

[...] in the Clouds, Nose to the Grindstone 31

Part 2—CULTURE AND DIVERSITY

11.Introductions 35

12.Understanding the Impact of Culture on Work 37

[...] and Downs 43

14.Personal Influences 45

[...] Way It Is: The Real Issues 51

[...] Is Culture? The Iceberg Theory 53

17.Cultural Baggage 57

[...] Thoughts 59

19.Points of View 65

20.Seeing Is Believing, or Is It? 69

21.Communicating Our Way 75

[...] Model of Intercultural Communication 79

23.Qualities That Make a Difference 89

24.Addressing Language Barriers 93

25.Action Plan103

[...] Impact of Change 107

Part 3—CHANGE, COMMUNICATION, AND CONFLICT RESOLUTION

27.Dealing with Change: Barriers and Strategies 115

[...]-Assessment Regarding Change 121

29.Introduction to Listening: A Self-Inventory 125

[...] Your Partner 131

[...]-Verbal Communication 133

[...]-Talk 143

33.Coaching Across Cultures 157

34.Multicultural Team Building 171

35.Addressing Conflict Resolution 183

36.Resolving Disputes: Skills for Third-Party Intervention 203

Part 4—GENDER AT WORK

37.Historical Overview 221

38.Gender Issues at Work 229

39.Written and Unwritten Rules 237

40.Inclusion—Exclusion 245

41.Gender Tapes: Decades on Parade 247

[...] and Stereotypes: Old Wives' Tales 255

[...] and Lasting Thoughts 259

44.Strategies for Success 263

45.Communicating Across Gender 269

46.Worlds Apart—or Is It Words Apart? 277

47.Communication Style 285

Part 5—CULTURE AND CAREER TRANSITIONS

48.Identifying Your Values: An Exploration 299

49.Reviewing Your Itinerary 305

50.Finding the Right Boss: Getting Back on the Right Track 313

Index 317

About the Authors 323

Files for the Exercises, Overhead Transparencies, Handouts are online at:

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