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Sprache:
Englisch
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Beschreibung
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
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Inhaltsverzeichnis
It's Who You Are. What You Say and How You Say It. Make the [...]'s Looking at You. Make It a Great Day. Stop, Look, and Listen. The Sky's the Limit. When the Going Gets Tough. Wait! That's Not All. What About Us?
Details
| Erscheinungsjahr: | 1998 |
|---|---|
| Fachbereich: | Allgemeines |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Inhalt: | Kartoniert / Broschiert |
| ISBN-13: | 9780070779747 |
| ISBN-10: | 0070779740 |
| Sprache: | Englisch |
| Einband: | Kartoniert / Broschiert |
| Autor: |
Carlaw, Peggy
Deming, Vasudha K. |
| Hersteller: | McGraw-Hill Education |
| Verantwortliche Person für die EU: | Libri GmbH, Europaallee 1, D-36244 Bad Hersfeld, gpsr@libri.de |
| Maße: | 235 x 191 x 13 mm |
| Von/Mit: | Peggy Carlaw (u. a.) |
| Erscheinungsdatum: | 16.10.1998 |
| Gewicht: | 0,431 kg |
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