The Art of Active Listening | Taschenbuch

Cover: 9781523003884 | The Art of Active Listening | Heather R. Younger | Taschenbuch | 2023

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Sprache: Englisch

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Beschreibung

"Leaders can achieve better working relationships, higher loyalty, and higher revenues simply by changing their listening strategy. Organizations are caught up in the Great Resignation because team members have not felt heard for a long time. Even with renewed focus on human resources and DEI initiatives, we aren't hearing each other. Heather Younger says what we need is a new change model for organizational listening. She illustrates five steps in the "cycle of listening": 1. Recognize what's not being said-Pick up important signals, including nonverbal ones, in our environments. 2. Seek to understand-Step outside our own experiences to uncover the needs and perceptions of our colleagues. 3. Decode-Reflect on what we hear to gain a deeper understanding. 4. Act-Apply this understanding to create and communicate a plan of action. 5. Close the loop-Connect the dots between what we hear and what we will do in response. This book will help break our current listening cycles so we can implement one that honors all parties and works for the long haul. Discussion guide is available in the book for reading groups and book clubs"--

Über den Autor

HEATHER R YOUNGER is the founder and CEO of Employee Fanatix. She is an international keynote speaker, host of the “Leadership with Heart” podcast, and a workplace culture, employee engagement and diversity, equity and inclusion consultant. Heather has a law degree from the University of Colorado Boulder. She is the best-selling author of The 7 Intuitive Laws of Employee Loyalty and The Art of Caring Leadership.

Inhaltsverzeichnis

Introduction
Chapter 1: Recognize the Unsaid
Chapter 2: Seek to Understand
Chapter 3: Decode
Chapter 4: Act
Chapter 5: Close The Loop
Conclusion: Are You Ready to Become a Better Active Listener?

Details

Erscheinungsjahr:	2023
Fachbereich:	Management
Genre:	Wirtschaft
Rubrik:	Recht & Wirtschaft
Medium:	Taschenbuch
Inhalt:	Einband - flex.(Paperback)
ISBN-13:	9781523003884
ISBN-10:	152300388X
Sprache:	Englisch
Einband:	Kartoniert / Broschiert
Autor:	Younger, Heather R.
Hersteller:	Berrett-Koehler Publishers
Maße:	225 x 148 x 10 mm
Von/Mit:	Heather R. Younger
Erscheinungsdatum:	25.04.2023
Gewicht:	0,226 kg

Artikel-ID: 122968928

Über den Autor

Inhaltsverzeichnis

Introduction
Chapter 1: Recognize the Unsaid
Chapter 2: Seek to Understand
Chapter 3: Decode
Chapter 4: Act
Chapter 5: Close The Loop
Conclusion: Are You Ready to Become a Better Active Listener?

Details

Erscheinungsjahr:	2023
Fachbereich:	Management
Genre:	Wirtschaft
Rubrik:	Recht & Wirtschaft
Medium:	Taschenbuch
Inhalt:	Einband - flex.(Paperback)
ISBN-13:	9781523003884
ISBN-10:	152300388X
Sprache:	Englisch
Einband:	Kartoniert / Broschiert
Autor:	Younger, Heather R.
Hersteller:	Berrett-Koehler Publishers
Maße:	225 x 148 x 10 mm
Von/Mit:	Heather R. Younger
Erscheinungsdatum:	25.04.2023
Gewicht:	0,226 kg