Michael D. Smith is J. Erik Jonsson Professor of Information Technology and Marketing at Carnegie Mellon University’s Heinz College of Public Policy and Management. Smith is coauthor of the book Streaming, Sharing, Stealing: Big Data and the Future of Entertainment (MIT Press).

Preface: Scaling the Ivory Tower vii
Part I: Admissions
1 The Unjust University 3
Why It's Hard to Foster Inclusivity in a System Based on Exclusivity
Part II: Orientation
2 The Education Factory 21
How We Got Our Current System and Why It's Such an Expensive, Inefficient Mess
3 Seating Arrangements 39
Why Limited Classroom Space Leads Rich Parents to Bribe Their Kids into College
4 Masters of None 53
Why We Standardize Our Teaching Even Though We Know Our Students Are Unique
5 The Noisy Classroom 71
What College Diplomas Signal--and the Resulting Distortions
Part III: Instruction
6 Open Enrollment 89
Why--at Last--We Can Do Things Differently
7 The Digitally Powered Ivory Tower 103
How Digitization Is Creating Abundance in Access and Instruction
8 Getting Down to Business 135
Why Abundance in Access and Instruction Hasn't Changed Higher Education
9 Structural Disruption 151
Why Big Changes Are at Last on the Horizon for Higher Education
10 Hello, Google State 165
The New World of Credentialing and Skills-Based Hiring
11 Objections, Objections 181
Understanding and Moving Past Our Resistance to Change
Part IV: Commencement
12 Rediscovering Our Mission 205
A Summation--and a Path Forward--for Educators
Acknowledgments 217
Notes 219
Index 259