Natalie Lancer is Director of Higher Education at Immanuel College, UK. She has developed a coaching programme for undergraduates and has a private coaching practice. She has also lectured and published on coaching in education, including Getting into Oxford and Cambridge, 11th edition.

David Clutterbuck is one of Europe's most prolific management thinkers and authors. He is co-founder of the European Mentoring and Coaching Council, visiting professor at three UK universities and practice lead at Coaching and Mentoring International.

David Megginson is Emeritus Professor of Human Resource Development at Sheffield Hallam University and a Chartered Fellow at CIPD, UK

Part I: Introduction 1. Introduction Part II: Coaching and Mentoring Techniques 2. Getting Ready For the Coaching Session3. Contracting 4. Rapport Building 5. Helping The Coachee Articulate Their Issues 6. Exploring Beliefs and Values7. Setting and Pursuing Goals8. Managing Emotions 9. Managing Relationships10. Building Support, Influence and Learning 11. Techniques for Teams12. Managing Choices and Decisions13. Understanding Context 14. Developing Resilience/Coping with Setbacks 15. Feedback16. Helping the Coachee Raise Self-Awareness/ Self-Understanding/ Self-Honesty 17. Managing Boundaries 18. Dealing With Problems in the Coaching Relationship 19. Ending the Coaching Relationship Part III: Themes for the Coach 20. Supporting Your Coaching Practice Across Cultures 21. Evaluating Your Coaching22. Looking After Yourself as a Coach