Studies in Conversational UX Design

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Sprache: Englisch

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Beschreibung

As voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the people are becoming familiar with Siri, Alexa, Cortana and others, their user experience is still characterized by short, command- or query-oriented exchanges, rather than longer, conversational ones. Limitations of the microphone and natural language processing technologies are only part of the problem. Current conventions of UX design apply mostly to visual user interfaces, such as web or mobile; they are less useful for deciding how to organize utterances, by the user and the virtual agent, into sequences that work like those of natural human conversation.

This edited book explores the intersection of UX design, of both text- or voice-based virtual agents, and the analysis of naturally occurring human conversation (e.g., the Conversation Analysis, Discourse Analysis and Interactional Sociolinguistics literatures). It contains contributions from researchers, from academia and industry, with varied backgrounds working in the area of human-computer interaction. Each chapter explores some aspect of conversational UX design. Some describe the design challenges faced in creating a particular virtual agent. Others discuss how the findings from the literatures of the social sciences can inform a new kind of UX design that starts with conversation.

Zusammenfassung

Explores the intersection of UX design and conversation science

Demonstrates a new approach to UX design for conversational interfaces, both voice- and text-based

Contains contributions from researchers across academia and industry

Provides case studies that put conversational UX design principles into practice

Addresses fundamental issues in conversational agent development: Agent Knowledge, Agent Misunderstanding and Agent Design

Inhaltsverzeichnis

Conversational UX Design: An Introduction.- Adapting to Customer Initiative: Insights from Human Service Encounters.- Safety First: Conversational agents for Health Care.- Conversational Agents for Physical World Navigation.- Helping Users Reflect on Their Own Heath-related Behaviors.- Teaching Agents When they Fail: End User Development in Goal-oriented Conversational Agents.- Recovering from Dialogue Failures Using Multiple Agents in Wealth Management Advice.- Conversational Style: Beyond the nuts and bolts of conversation.- A natural Conversation Framework for Conventional UX Design.

Erscheinungsjahr:	2019
Fachbereich:	Betriebssysteme & Benutzeroberflächen
Genre:	Informatik , Mathematik , Medizin , Naturwissenschaften , Technik
Rubrik:	Naturwissenschaften & Technik
Medium:	Taschenbuch
Inhalt:	viii 204 S. 2 s/w Illustr. 17 farbige Illustr. 204 p. 19 illus. 17 illus. in color.
ISBN-13:	9783030070632
ISBN-10:	3030070638
Sprache:	Englisch
Einband:	Kartoniert / Broschiert
Redaktion:	Moore, Robert J. Ren, Guang-Jie Arar, Raphael Szymanski, Margaret H.
Herausgeber:	Robert J Moore/Margaret H Szymanski/Raphael Arar et al
Auflage:	Softcover reprint of the original 1st edition 2018
Hersteller:	Springer International Publishing
Verantwortliche Person für die EU:	Springer Verlag GmbH, Tiergartenstr. 17, D-69121 Heidelberg, juergen.hartmann@springer.com
Maße:	235 x 155 x 11 mm
Von/Mit:	Robert J. Moore (u. a.)
Erscheinungsdatum:	03.01.2019
Gewicht:	0,374 kg