Ralph Tench is professor of Communication and director of research for Leeds Business School, Leeds Beckett University in the UK, and past president (2017-2020) of the European Public Relations Research and Education Association (EUPRERA). Professor Tench's research involves national and international funded projects from the private sector, the EU, public health and research councils.

Juan Meng, PhD, is the Head of the Department of Advertising and Public Relations at the University of Georgia, USA. She serves on the national advisory board of the Plank Center for Leadership in Public Relations and the Institute for Public Relations (IPR) ELEVATE. Her research specialisation includes public relations leadership, leadership development, women and leadership in PR, and global communication.

Ángeles Moreno, outgoing President of EUPRERA is a scholar at the high-performance Group of Advanced Studies on Communication (GEAC) at the University Rey Juan Carlos, with extensive experience and leadership on transnational and awarded research projects. She is included in a prominent position in the national ranking of researchers with about 27 books, 16 chapters and more than 55 academic journal papers.

Dedication

Foreword

Preface

Acknowledgements

List of contributors

List of Figures, Tables and Infographics

Part I: Introduction

Chapter 1: A world turned upside down

Ralph Tench, Juan Meng and Ángeles Moreno

Part II: Observations and responses from communication professionals around the world

Chapter 2: A question of trust: Exploring trust concepts, experiences, and early observations from Europe

Chiara Valentini, Øyvind Ihlen and Ralph Tench

Chapter 3: Communication professionals' adaptation to COVID-19 impacts in North America

Juan Meng, Bryan Reber and Tong Xie

Chapter 4: Latin America and the strategic communication dilemma in times of COVID-19

Alejandro Álvarez-Nobell, Juan-Carlos Molleda, Ángeles Moreno and Ana María Suárez-Monsalve

Part III: Global perspectives on COVID-19 communication

ASIA

Chapter 5: Assessing COVID-19 communication in China:

Communication channels, sources for information, and information retention

Juan Meng, Ruoyu Sun, Tong Xie and Zhao Wang

EUROPE - SOUTH

Chapter 6: "I am impressed by how quickly they changed": The impact of CSR communication initiatives during COVID-19 among millennials in Italy

Elanor Colleoni, Mirko Olivieri, Stefania Romenti and Grazia Murtarelli

Chapter 7: Risk communication and disinformation in Portugal: How media consumption affects the understanding of COVID-19 health-protective messages

Gisela Gonçalves, Valeriano Piñeiro-Naval and Sónia de Sá

Chapter 8: COVID-19 information seeking in Spain: How media use affects trust in the government

Cristina Navarro, Ángeles Moreno and Cristina Fuentes-Lara

EUROPE- NORTH

Chapter 9: The good, the bad and the ugly: Learning lessons from the UK's COVID-19 communication

Ralph Tench and Gemma Bridge

Chapter 10: Public trust in governments' communicating with intermediaries: Finnish and Swedish governments during the COVID-19 pandemic

Chiara Valentini and Mark Badham

Chapter 11: Experiencing COVID-19 in Denmark, Norway and Sweden: The role of the Nordic model

Øyvind Ihlen, Bengt Johansson and Mark Blach-Ørsten

AMERICA- SOUTH

Chapter 12: Strategic communication and left-wing populist governments: The paradigmatic case of crisis management due to COVID-19 in Argentina

Alejandro Álvarez-Nobell

Chapter 13: Brazil and the COVID-19 pandemic: Crisis communication management as opposed to public communication

Andréia Silveira Athaydes, Karen Cristina Kraemer Abreu, Marcus Vinicius de Jesus

AMERICA - NORTH

Chapter 14: Factors influencing Americans' preventive behaviours during the COVID-19 pandemic: Lessons for strategic health and risk communicators

Sung In Choi, Yan Jin and Mark Badham

EUROPE - EAST AND SOUTH EAST

Chapter 15: Crisis communication by the government of Georgia during the COVID-19 pandemic

Natia Kaladze, Leli Bibilashvili and Mari Bandzeladze

Chapter 16: Information-seeking behaviour and governmental communication assessment during the COVID-19 pandemic in Romania

Camelia Cmeciu, Anca Anton, Anamaria Nicola

Chapter 17: COVID-19 communication in Turkey: Exploring the public's information-seeking behaviour

Özlem Aliklç, Ebru Gökaliler and nanç Aliklç

AFRICA

Chapter 18: An African perspective of COVID-19 communication: Citizens' perspectives and sense-making of the pandemic in Nigeria

Chinedu Jude Nwasum, Ezinne Chioma Abaneme and Aloysius Chukwuebuka Ifeanyichukwu

Part IV: Conclusion

Chapter 19: Implications for the future of strategic communications from the COVID-19 pandemic

Ralph Tench, Juan Meng and Ángeles Moreno

Index