Amy M. Baugh is the president and founder of Milestones Project Management, Inc., providing strategic consulting services across portfolio, program, and project management. With over 15 years of practical program and project management experience across multiple industries, sectors, and geographies, Amy is a sought-after mentor and has recently begun expanding into formal mentoring, training, and education services related to program and project management. It is hard to write a bio about Amy without acknowledging her life outside of work-raising four boys! Keeping her family "stakeholders" engaged and in line with family goals is a challenging program in itself.

Amy is a member of the Project Management Institute (PMI), and is certified by PMI as a Project Management Professional (PMP) and Program Management Professional (PgMP). Additionally, she holds a master of business administration with a concentration in change management from DePaul University, and a bachelor of business administration degree from Illinois Wesleyan University. Previous to writing this book, Amy published a chapter entitled "Closing the Expectations Gap: Setting and Managing Expectations" in Ginger Levin's Program Management: A Lifecycle Approach (Baugh in Levin 2013).

Engaging Stakeholders and Setting Expectations during Program Definition. Stakeholder Alignment: Goals and Objectives. Making Governance Work for You. Identifying Stakeholders: The "Hidden" Organization Chart. It Is a Matter of Trust: Building Strong Business Relationships with Key Stakeholders. Leveraging Stakeholders to Prepare Your Organization for Change. Enhancing Stakeholder Engagement through Effective Communication. Ready, Set, Execute: Driving Program Benefits Delivery through Active Stakeholder Engagement. Demystifying Metrics: Measuring What Matters Most. Making Meetings Count: Driving Stakeholder Engagement through Disciplined Meeting Management. Where the Real Work Gets Done: Issue Resolution through Informal Governance. Office Politics: From Surviving to Thriving. Keeping Stakeholders Engaged: Program Closure. Making a Strong Finish: Stakeholder Engagement through Program Closure. Post-Launch: Every End Is a New Beginning.