Stephan Lunau
has been managing partner of UMS Consulting, Frankfurt, Germany, since 1996. Since 1991 he has been active as a consultant, project leader, trainer and coach. The focus of his work is conceptual development combined with practical implementation of global business excellence projects in industry and service-oriented companies.

Renata Meran
is a partner of UMS Consulting since 2008. After her degree in Economics with a focus on Statistics and Econometry, she has been project leader in process improvement and process development since 1999. Since 2002 she has been consultant, project leader, trainer and coach for industry and service organizations to implement business excellence initiatives. Her central topics are process improvement, process design and the development and implementation of Operational Excellence, especially in project management, applied statistics, process management, DMAIC development and the development of customized solutions for managers, trainers and coaches.

Dr. Alexander John
is a partner of UMS Consulting since 2001. He is a consultant, project leader, coach and trainer for international industry and service organizations. His focus is on Operational Excellence within business excellemce initiatives, especially lean management, process improvement, project management, corporate management and controlling.

Olin Roenpage
is a partner of UMS Consulting since 2001. He is an experienced consultant since 1997, with many years in the deployment of Six Sigma and business excellence initiatives in industry and service organizations of various scope. He consults in the conceptual phase, and accompanies projects during implementation and evaluation. A special focus of his are the soft factors, which are often critical for success. Innovation Excellence is another focus theme for him, when dealing with the development of products, processes and services. He covers both, the methods inprocesses and the controlling of development processes.

Christian Staudter
became a partner of UMS Consulting in 2008. With degrees in Telecommunications and Information Technology and in Business, and a certificate as Innovation Manager, he is consultant, project leader, coach and trainer in process optimization, innovation management, product and process development, introduction of project management standards and the implementation of Innovation Excellence in business excellence initiatives, both in the industry and in service-oriented organizations.

Introduces a road map for conducting improvement projects that formulates the key questions and ensures that the project goals are achieved

Provides tools that support the practitioner in answering the vital questions for improvement projects

Offers a structure according to the procedures of a process improvement project

Offers many practical tips for facilitating and applying the described tools and supports the project leader by emphasizing the soft success factors

Includes supplementary material: [...]