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officer and advisor at Stripe. Previously, she was chief operating
officer at Stripe from 2014 to 2021, helping the company grow from fewer
than 200 employees to more than 8,000. At various times, she led
business operations, sales, marketing, customer support, risk, real
estate, and all of the people functions, including recruiting and HR.
Prior to Stripe, she spent 10 years at Google leading business teams,
including overseeing aspects of Gmail, Google Apps, and consumer
operations, as well as serving as a vice president for AdWords, Google
Offers, and Google’s self-driving car project. She serves on the boards
of Ameresco, the Atlantic, Aurora Innovation, and HubSpot, and is
a trustee and current board president of Milton Academy. She lives
outside of Boston with her husband, two children, and two neurotic
dachshunds
- Setting your metronome
- The core frameworks
- Who is this book for?
- How to read this book
- Exercises and templates
Essential Operating Principles
- 1. Build self-awareness to build mutual awareness
- 2. Say the thing you think you cannot say
- 3. Distinguish between management and leadership
- 4. Come back to your operating system
- Exercises and templates
Core Framework 1: Foundations and Planning for Goals and Resources
- Founding documents
- The operating system
- Operating cadence
- Exercises and templates
Core Framework 2: A Comprehensive Hiring Approach
- Recruiting
- Hiring
- Onboarding
- Hiring mistakes
- Exercises and templates
Core Framework 3: Intentional Team Development
- Team structures
- Diagnosing team state
- Team changes and restructuring
- (Re)building the team
- Creating the team environment
- Team-building complexities
- Diversity and inclusion
- Team communication
- Exercises and templates
Core Framework 4: Feedback and Performance Mechanisms
- Hypothesis-based coaching
- Giving hard feedback
- Creating a culture of informal feedback
- The formal review process
- Compensation
- Managing high performers
- Managing low performers
- Managing managers
- Managing out, firing, and layoffs
- Some final thoughts on management
- Exercises and templates
You
- Manage your time and energy
- Foster relationships
- Consider your career
Bibliography
Acknowledgments
Index
About the Author
| Erscheinungsjahr: | 2023 |
|---|---|
| Fachbereich: | Management |
| Genre: | Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Buch |
| Inhalt: | Gebunden |
| ISBN-13: | 9781953953216 |
| ISBN-10: | 1953953212 |
| Sprache: | Englisch |
| Einband: | Gebunden |
| Autor: | Hughes Johnson, Claire |
| Hersteller: | Stripe Matter, Inc. |
| Maße: | 236 x 161 x 40 mm |
| Von/Mit: | Claire Hughes Johnson |
| Erscheinungsdatum: | 07.03.2023 |
| Gewicht: | 1,04 kg |
officer and advisor at Stripe. Previously, she was chief operating
officer at Stripe from 2014 to 2021, helping the company grow from fewer
than 200 employees to more than 8,000. At various times, she led
business operations, sales, marketing, customer support, risk, real
estate, and all of the people functions, including recruiting and HR.
Prior to Stripe, she spent 10 years at Google leading business teams,
including overseeing aspects of Gmail, Google Apps, and consumer
operations, as well as serving as a vice president for AdWords, Google
Offers, and Google’s self-driving car project. She serves on the boards
of Ameresco, the Atlantic, Aurora Innovation, and HubSpot, and is
a trustee and current board president of Milton Academy. She lives
outside of Boston with her husband, two children, and two neurotic
dachshunds
- Setting your metronome
- The core frameworks
- Who is this book for?
- How to read this book
- Exercises and templates
Essential Operating Principles
- 1. Build self-awareness to build mutual awareness
- 2. Say the thing you think you cannot say
- 3. Distinguish between management and leadership
- 4. Come back to your operating system
- Exercises and templates
Core Framework 1: Foundations and Planning for Goals and Resources
- Founding documents
- The operating system
- Operating cadence
- Exercises and templates
Core Framework 2: A Comprehensive Hiring Approach
- Recruiting
- Hiring
- Onboarding
- Hiring mistakes
- Exercises and templates
Core Framework 3: Intentional Team Development
- Team structures
- Diagnosing team state
- Team changes and restructuring
- (Re)building the team
- Creating the team environment
- Team-building complexities
- Diversity and inclusion
- Team communication
- Exercises and templates
Core Framework 4: Feedback and Performance Mechanisms
- Hypothesis-based coaching
- Giving hard feedback
- Creating a culture of informal feedback
- The formal review process
- Compensation
- Managing high performers
- Managing low performers
- Managing managers
- Managing out, firing, and layoffs
- Some final thoughts on management
- Exercises and templates
You
- Manage your time and energy
- Foster relationships
- Consider your career
Bibliography
Acknowledgments
Index
About the Author
| Erscheinungsjahr: | 2023 |
|---|---|
| Fachbereich: | Management |
| Genre: | Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Buch |
| Inhalt: | Gebunden |
| ISBN-13: | 9781953953216 |
| ISBN-10: | 1953953212 |
| Sprache: | Englisch |
| Einband: | Gebunden |
| Autor: | Hughes Johnson, Claire |
| Hersteller: | Stripe Matter, Inc. |
| Maße: | 236 x 161 x 40 mm |
| Von/Mit: | Claire Hughes Johnson |
| Erscheinungsdatum: | 07.03.2023 |
| Gewicht: | 1,04 kg |
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