Ann M. Butera is the Founder and President of The Whole Person Project, Inc., a consulting firm that uses customized approaches and training to achieve sustained and positive change in employee performance. She served on a financial services firm's audit committee for six years and served as audit committee chair. She is the author of Mastering the Five Tiers of Auditor Competency: The Essence of Effective Auditing. Ann Butera's expertise and experience in instructional design and her informative, entertaining, and thought-provoking presentation style have made her a sought-after lecturer for businesses, universities, nonprofit groups, and professional organizations on the national, regional, and local levels. As a lecturer and trainer, Ann Butera has had numerous articles published in many trade journals, including Bank Accounting & Auditing Magazine and the ABA Consumer Banking Digest, and she has been quoted in the New York Times and Working Woman magazine, among other publications. She is a columnist for the Indiana Bankers Association's Hoosier Banker magazine and for Protiviti's website, KnowledgeLeader.

1. Purpose 2. How to Get the Most from This Book 3. Projecting Executive Presence 4. How to Be the Trusted Advisor 5. Influencing Others for Results 6. Facilitating Meetings and Discussions 7. Speaking with Tact, Confidence, and Impact 8. Delivering Bad News without Causing Bad Feelings 9. Ways to Overcome Objections and Resistance 10. Managing and Resolving Conflicts 11. Specialized Negotiation Skills 12. When to Let Go and Move On