Johannes Strasser works as a product expert for RISE with SAP and SAP Signavio at Westernacher Consulting. His consulting focuses on business process transformation and optimization using SAP Signavio. With his deep knowledge of the SAP Signavio Process Transformation Suite, he assists companies across Europe in systematically implementing SAP Signavio. In this context, he not only helps his clients improve their process quality, but also enhances the value creation of all business areas sustainably.

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... Preface ... 13

... Target Audience ... 13

... How This Book Is Organized ... 14

... Information Boxes ... 16

... Acknowledgements ... 16

I ... Introduction to Business Process Transformation ... 17

1 ... Why Business Process Transformation? ... 19

1.1 ... Current Challenges for Companies ... 19

1.2 ... Competencies Required by Companies Today ... 28

1.3 ... The Intelligent Company of Tomorrow ... 37

1.4 ... Summary ... 43

2 ... What Is Business Process Transformation? ... 45

2.1 ... Business Process Transformation at a Glance ... 45

2.2 ... SAP Signavio Process Transformation Suite ... 53

2.3 ... Summary ... 69

II ... SAP's Business Process Transformation Portfolio ... 71

3 ... SAP Signavio Process Insights ... 73

3.1 ... Functions ... 74

3.2 ... Benefits ... 77

3.3 ... Application Example: Transformation of the Lead-to-Cash Process ... 85

3.4 ... Summary ... 93

4 ... SAP Signavio Process Intelligence ... 95

4.1 ... Functions ... 96

4.2 ... Benefits ... 101

4.3 ... Application Example: Transformation of Accounts Payable Accounting ... 111

4.4 ... Summary ... 125

5 ... SAP Signavio Process Manager ... 127

5.1 ... Functions ... 128

5.2 ... Benefits ... 139

5.3 ... Application Example: Simulation of the Purchase-to-Pay Process after Company Acquisition ... 146

5.4 ... Summary ... 159

6 ... SAP Signavio Journey Modeler ... 161

6.1 ... Functions ... 162

6.2 ... Benefits ... 164

6.3 ... Application Example: Working with a Customer Journey Map ... 171

6.4 ... Summary ... 178

7 ... SAP Signavio Process Collaboration Hub ... 179

7.1 ... Functions ... 180

7.2 ... Benefits ... 189

7.3 ... Application Example: Various Functions for Achieving Process Excellence ... 194

7.4 ... Summary ... 202

8 ... SAP Signavio Process Governance ... 203

8.1 ... Functions ... 204

8.2 ... Benefits ... 209

8.3 ... Application Example: Workflow Setup for Approval Process ... 213

8.4 ... Summary ... 219

9 ... SAP Build Process Automation ... 221

9.1 ... Functions ... 222

9.2 ... Benefits ... 226

9.3 ... Application Example: Automate Invoice Processing ... 230

9.4 ... Summary ... 237

III ... How to Successfully Navigate the Transition to SAP S/4HANA with Business Process Transformation ... 239

10 ... Transitioning to SAP S/4HANA as a Gateway to Business Process Transformation Management ... 241

10.1 ... SAP S/4HANA ... 242

10.2 ... Business Process Transformation Management ... 256

10.3 ... Transition to SAP S/4HANA as an Entry Point to Business Process Transformation Management ... 264

10.4 ... Summary ... 265

11 ... Fundamentals of Business Process Transformation Management ... 267

11.1 ... Process Organization and Process Roles ... 267

11.2 ... Process Architecture ... 275

11.3 ... Variant Management ... 279

11.4 ... Interplay with Application Lifecycle Management ... 281

11.5 ... Interplay with Enterprise Architecture Management ... 284

11.6 ... Summary ... 286

12 ... Implementing Business Process Transformation Management in the Transition to SAP S/4HANA ... 289

12.1 ... Methodology for End-to-End Business Process Transformation ... 289

12.2 ... Analyze the Process ... 297

12.3 ... Enhance the Process ... 303

12.4 ... Process and Solution Design ... 306

12.5 ... Build and Test the Solution ... 326

12.6 ... Deploy the Solution and Enable the Process ... 332

12.7 ... Practical Examples ... 336

12.8 ... Summary ... 374

13 ... Extending Business Process Transformation Management Beyond the SAP S/4HANA Project ... 377

13.1 ... Review and Lessons Learned ... 378

13.2 ... Focus on Continuous Improvement ... 380

13.3 ... Process Governance after Conclusion of the SAP S/4HANA Project ... 382

13.4 ... Consideration and Optimization of End-to-End Processes ... 383

13.5 ... Analysis and Optimization of Implemented Processes ... 384

13.6 ... Evaluation and Prioritization of Process Improvements ... 388

13.7 ... Measurement and Presentation of Progress ... 391

13.8 ... Summary ... 392

14 ... Getting Started with Business Process Transformation Management ... 393

14.1 ... Analysis of SAP ERP Systems ... 393

14.2 ... Business Process Transformation Starter Pack ... 409

14.3 ... Summary ... 413

... The Authors ... 415

... Index ... 417