Jim Ayers has extensive process improvement experience across multiple industries. His education includes a graduate level industrial engineering degree from Stanford. These include government agencies, utilities, consumer and industrial manufacturing, aerospace & defense, healthcare, financial institutions, and professional services. His published work on lean, operations strategy, and organization design includes best-selling books and numerous articles.

Preface

Authors

Section I THE RETAIL SUPPLY CHAIN

1 Defining the Retail Supply Chain

2 Success in a Retail Business

3 Types of Retail Supply Chain Businesses

4 A Changing World: Moving toward Comparative Advantage

5 Corporate Social Responsibility, Sustainability, and the Retail Industry

Section II FORCES SHAPING THE RETAIL SUPPLY CHAIN ENVIRONMENT

6 Drivers of Retail Supply Chain Change

7 Paths to the Customer

8 Supply Chain Risk

9 Retail Supply Chain Metrics

10 Meeting the Needs of Supply Chain Decision Makers

Section III RET AIL STRATEGY AND SUPPLY CHAIN S

11 Product Types-Value to the Customer

12 Businesses Inside the Business

13 Activity Systems and Process Definition

14 Retail Supply Chain Management-Skills Required

Section IV RETAIL SUPPLY CHAIN PROCESS IMPROVEMENT

15 Organizing to Improve Retail Supply Chain Performance

16 Collaboration with Supply Chain Partners

17 Demand-Driven Supply Chain

18 Product Tracking along Retail Supply Chains

Section V ACHIEVING FINANCIAL SUCCESS IN THE RETAIL SUPPLY CHAIN

19 Understanding Supply Chain Costs

20 Barriers to Addressing the Root Causes for Cost

21 Multicompany Collaboration to Reduce Costs-Who, What, and How

22 Retail Return Loops

23 Case Application: SeaBear/Made in Washington

Glossary

Bibliography

Index