Jawad Akhtar is an SAP logistics and supply chain management expert with a focus on business sales and delivery. He earned his chemical engineering degree from Missouri University of Science and Technology in the United States. He has 20 years of professional experience, 14 of which have been spent working with SAP systems. He has experience working on several large-scale, end-to-end SAP project implementation lifecycles, including rollouts. He works with SAP clients to help them identify root causes of business issues and address those with the appropriate SAP products and change management strategies. He now focuses on next-generation SAP products such as SAP S/4HANA, SAP IBP, SAP Ariba, and SAP Hybris.

Akhtar is also a technical advisor to SAPexperts, an ASUG speaker, and a contributor to SearchSAP, where his "Ask the Expert" column shares real-life lessons and best practices gleaned from SAP implementations, ways to avoid common project pitfalls, and features of various SAP products that solve key business issues.

... Acknowledgments ... 23

... Preface ... 25

... Goals of This Book ... 26

... Target Audience ... 27

... Structure and Content ... 28

PART I ... Quality Management Core Concepts ... 33

1 ... Quality Management in SAP S/4HANA ... 35

1.1 ... Organizational Structure in SAP S/4HANA ... 36

1.2 ... Quality Management in the SAP Landscape ... 40

1.3 ... Business Processes in Quality Management ... 41

1.4 ... Integration with Other Areas ... 48

1.5 ... Summary ... 55

2 ... Quality Planning ... 57

2.1 ... Quality Management View in Material Master ... 59

2.2 ... Master Record ... 70

2.3 ... Master Recipe or Routing ... 73

2.4 ... Reference Operation Set ... 73

2.5 ... Work Center ... 73

2.6 ... Inspection Method ... 76

2.7 ... Quality Agreements ... 77

2.8 ... Quality Information Record ... 80

2.9 ... Master Inspection Characteristics ... 80

2.10 ... Sampling Procedure ... 90

2.11 ... Inspection Plan ... 93

2.12 ... Material Specification ... 106

2.13 ... Summary ... 108

3 ... Quality Inspection ... 109

3.1 ... Business Processes in Quality Inspection ... 109

3.2 ... Optimization Features of Inspection Planning and Quality Inspection ... 128

3.3 ... Multiple Specifications ... 160

3.4 ... Dynamic Modification Rule ... 169

3.5 ... New Inspection Types ... 183

3.6 ... Configuration Basics: Quality Planning and Quality Inspection ... 192

3.7 ... Summary ... 234

PART II ... Quality Management Integration with Logistics ... 235

4 ... Integrating with Materials Management ... 237

4.1 ... Configuration Basics ... 238

4.2 ... Procurement Business Processes ... 241

4.3 ... First Article Inspection for Production Part Approval Process ... 253

4.4 ... Pilot Run Inspection: Inspection Type 0102 ... 258

4.5 ... Subcontracting: Inspection Type 0130 ... 264

4.6 ... Inventory Management Processes ... 268

4.7 ... Handling Inspection Stock at QM Activation: Inspection Type 0800 ... 275

4.8 ... Summary ... 279

5 ... Integrating with Production Planning ... 281

5.1 ... Configuration Basics ... 282

5.2 ... Master Data ... 287

5.3 ... Business Processes in Production Planning ... 290

5.4 ... Summary ... 307

6 ... Integrating with SAP S/4HANA Sales ... 309

6.1 ... Configuration Basics ... 309

6.2 ... Master Data ... 310

6.3 ... Business Processes ... 312

6.4 ... Summary ... 321

7 ... Integrating with Plant Maintenance ... 323

7.1 ... Deciding which Functionalities to Implement ... 324

7.2 ... Defining Test Equipment ... 325

7.3 ... Configuration Basics ... 327

7.4 ... Test Equipment Master Data ... 330

7.5 ... Business Processes in Test Equipment Management ... 346

7.6 ... Inspection Checklists: Inspection Type 8916 ... 352

7.7 ... Summary ... 362

8 ... Integrating with Embedded Extended Warehouse Management ... 363

8.1 ... Configuration Basics ... 364

8.2 ... Master Data Setup ... 373

8.3 ... Business Processes ... 376

8.4 ... Reporting ... 382

8.5 ... Summary ... 386

PART III ... Quality Management Workflow Tools ... 387

9 ... Batch Management ... 389

9.1 ... Batch Management Overview ... 389

9.2 ... Batch Level and Batch Status Management ... 391

9.3 ... Master Data in Batch Management ... 395

9.4 ... Business Processes of Batch Management ... 399

9.5 ... Batch Determination ... 406

9.6 ... Recurring Inspection and Expiration Dates ... 418

9.7 ... Active Ingredient Management ... 425

9.8 ... Batch Derivation ... 448

9.9 ... Batch Traceability of Work in Process Batches ... 458

9.10 ... Batch Information Cockpit ... 469

9.11 ... Electronic Batch Record ... 471

9.12 ... Summary ... 473

10 ... Sample Management ... 475

10.1 ... Plant Settings ... 476

10.2 ... Master Data ... 477

10.3 ... Business Processes ... 481

10.4 ... Physical Sample Drawing with Reference: Production Processes ... 493

10.5 ... Configuration Basics ... 496

10.6 ... Summary ... 499

11 ... Quality Certificates ... 501

11.1 ... Incoming Quality Certificates ... 501

11.2 ... Outgoing Quality Certificates ... 512

11.3 ... Summary ... 521

12 ... Quality Notification ... 523

12.1 ... Workflow ... 523

12.2 ... Quality Notification in SAP S/4HANA Sales ... 526

12.3 ... Quality Notification in Production ... 539

12.4 ... Quality Notification in Procurement ... 542

12.5 ... Quality Notification Tools ... 546

12.6 ... Corrective and Preventive Action ... 557

12.7 ... Quality Issue Resolution ... 561

12.8 ... Configuration Basics: Quality Notification ... 578

12.9 ... Summary ... 584

13 ... Engineering Change Management ... 585

13.1 ... Change Master ... 586

13.2 ... Change Record ... 599

13.3 ... Engineering Record ... 604

13.4 ... Management of Changes ... 611

13.5 ... Summary ... 619

14 ... Audit Management ... 621

14.1 ... Overview ... 621

14.2 ... Setting Up Audit Objects ... 623

14.3 ... Business Processes ... 631

14.4 ... Productivity Tools and Audit Monitor ... 640

14.5 ... Audit Inspection: Inspection Type 07 ... 642

14.6 ... Configuration Basics ... 644

14.7 ... Summary ... 647

15 ... Stability Study ... 649

15.1 ... Integration Workflow ... 649

15.2 ... Master Data ... 651

15.3 ... Stability Study for a Material ... 651

15.4 ... Configuration Basics ... 682

15.5 ... Summary ... 688

16 ... Failure Mode and Effects Analysis and Control Plan ... 689

16.1 ... Process Overview ... 690

16.2 ... Set Up ... 693

16.3 ... Business Processes ... 714

16.4 ... Question List ... 726

16.5 ... FMEA Monitor ... 729

16.6 ... Risk Analysis ... 731

16.7 ... Control Plan ... 733

16.8 ... Configuration Basics: FMEA and Control Plan ... 741

16.9 ... Summary ... 751

PART IV ... Monitoring, Evaluation, and Control in Quality Management ... 753

17 ... Early Warning System ... 755

17.1 ... Overview ... 755

17.2 ... Set Up Early Warning System ... 756

17.3 ... Schedule Early Warning System ... 764

17.4 ... Early Warning System in Action ... 766

17.5 ... Exception Analysis ... 768

17.6 ... Summary ... 770

18 ... Reporting in SAP S/4HANA ... 771

18.1 ... The Basics of Reporting ... 771

18.2 ... Standard Analyses ... 780

18.3 ... QM Cockpit for Evaluations ... 789

18.4 ... SAP Fiori Applications ... 792

18.5 ... Summary ... 823

19 ... Quality Control ... 825

19.1 ... Supplier Evaluation ... 825

19.2 ... Quality Level ... 841

19.3 ... Statistical Process Control ... 843

19.4 ... Summary ... 854

20 ... Document Management System ... 855

20.1 ... Configuration Steps ... 856

20.2 ... Document Info Record Management ... 873

20.3 ... Changing a Document Info Record ... 886

20.4 ... Display a Document Info Record ... 886

20.5 ... Version and Part Management ... 887

20.6 ... Searching Document Info Records ... 889

20.7 ... Manage Documents App ... 900

20.8 ... Document Management System Integration in QM Processes ... 904

20.9 ... Summary ... 908

A ... Movement Type Mapping ... 909

B ... The Author ... 913

Index ... 915